BCS Specialist Certificate in Change Management — A 3 day course
This course is no longer available from GBdirect.
This course provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the prioritising and assessing of changes, authorising changes, managing the building, testing and implementation of changes, reviewing changes and the planning and implementation of the change process, leading to a Specialist qualification in Change Management.
This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) and particularly Change Management.
The subject matter within this qualification is based on industry best practice, frameworks and guidelines including ITIL®, COBIT and ISO/IEC 20000. This qualification forms part of the 'ITSM Specialist' series.
Holders of the BCS Specialist Certificate in Change Management will be able to demonstrate their competence in, and their ability to:
- Explain the goals and objectives of Change Management
- Understand and explain processes and roles of Change Management
- Use different approaches to, and application of, standards, industry best practice Frameworks and guidelines, relevant to Change Management
- Develop and improve the customer and business focus of Change Management
- Prioritise and assess the impact of proposed changes
- Access and manage the risk, benefit and cost of proposed changes
- Manage the authorisation process
- Manage changes through their lifecycle
- Define and agree change models and standard changes
- Produce and manage forward schedules of change
- Co-ordinate, schedule, target and focus resources on managing changes, based on Priorities
- Oversee and manage the building, testing and implementation of authorised changes
- Be aware of the support tools and techniques available for the implementation and support of Change Management, where possible identifying and instigating Improvements
- Analyse change records, reports and statistics and propose resolutions to reduce the number of failed changes by proactively preventing failed changes, in conjunction with Problem Management
- Produce Change Management reports for dissemination and interpret and use their contents
- Understand the interdependencies between Change Management and other IT areas and processes
- Assist with the planning and implementation of Change Management
Change Management process, based on industry best practices
Tools, methods and techniques
Change Management roles and responsibilities - SFIA and ITIL®
Control, measurement and reporting activities
Analysis of changes, failed changes, delayed changes statistics and trends
Interfaces and dependencies
Planning, improvement and implementation
This course has been retired and is no longer available.
This course is aimed at those working or preparing to work in a Change Management role and/or within a Change Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers and Business Process Owners.
The purpose of the Specialist qualification in Change Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment.
This course is aimed at:
- Individuals who require a working knowledge of the industry best practice used in Change Management and how it may be used to enhance the quality of ITSM within an organisation.
- IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve Change Management within an ongoing Service Improvement Programme (SIP).
Possession of the ITIL® V3 Foundation Certificate in Service Management or the ITIL® V2 Foundation Certificate in Service Management plus the Bridging Certificate is mandatory before the qualification can be awarded.
Candidates who do not yet hold either of the above (e.g. they are waiting for their Foundation result) will have their exam result withheld until they can provide evidence of certification.
On attending the course please ensure you provide documented evidence that you have passed the ITIL® Version 3 Foundation Certificate or ITIL® Version 2-3 Foundation Bridge Certificate, by either presenting your certificate (or a copy of your certificate) to the course lecturer.
If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. If the exam board was not BCS, you must also provide the name of the examination board who issued the certificate. Failure to comply with this requirement will result in you exam results being withheld by the exam accreditation body.
If you have lost your certificate or you do not have a record of your certificate number please contact BCS directly before attending the course. BCS/ISEB can be contacted on the following number: 01793 417655.
Success on the course will be enhanced by candidates spending at least 10 hours on reviewing their ITIL® Foundation material prior to attending a BCS Specialist course.
The examination is a 1.5 hours 'closed book', multiple-choice paper. There are 25 questions which are scenario based.
Normally, the examination will be held on the last afternoon of the course. However, BCS will normally also arrange four central examinations per year in March, June, September and December; please contact the BCS for further details.
The examination fee is included in the course price.
This qualification forms part of the BCS ITSM Specialist series.