Software Asset Management Practitioner (SAMP) — A 4 day course
This course covers the software asset management (SAM) processes as described in the SAM module within IT Infrastructure Library (ITIL® v3) and closely follows the ISO 19770-1:2006 Standard. The training also considers the interdependencies between ITIL® Service Management principles in general and SAM.
This is a Practitioner course and leans heavily on discussions and workshops designed to reinforce the concepts being taught and to build the delegates confidence in implementing SAM. The course is also designed to encourage debate, and the sharing of knowledge and experience between delegates.
By the end of the course, delegates will have a detailed understanding of all the key components of SAM, and be able to return to their organisation and make a significant contribution to the SAM process.
On completion of this course delegates will be able to demonstrate their competence in, and their ability to:
- Explain the full software asset management (SAM) lifecycle including associated risks and benefits
- Performa risk assessment
- Complete a successful business case for implementing SAM
- Plan an effective SAM programme including establishing KPIs and resource requirements
- Implement SAM with full use of appropriate tools, policies and procedures
- Establish and maintain control of SAM with continuous improvement framework, such as Plan-Do-Check-Act (PDCA)
- Explain software licensing management
At least 50% of the time is spent in group exercises working through real life SAM issues and tasks such as:
- Conducting a risk assessment on the business
- Building a business case from scratch
- Assessing, categorising and choosing a SAM partner based on quotations received
- Creating a comprehensive Request for Information document to send to the SAM tool providers
- Constructing a full implementation plan for SAM
- Creating a comprehensive set of policies to control usage
- Creating a detailed procedure for the protection and retention of software licences
Introduction to SAM
- The scope of SAM including benefits, risks and costs
- What is SAM including the development of SAM and the software lifecycle
- How SAM fits into the organisation's culture including awareness and training
The business case
- Conducting a compliant risk assessment
- Creating an appropriate business case for implementing SAM
Planning for SAM
- Establish the scope and size for SAM
- Define all objectives, KPIs, CSFs and deliverables
- Identify resource requirements and implementation plans
- Establish a software policy
- Change controls for SAM tools
- Manage the software licences
- The software audit
- Measure against objectives
- The transition to business as usual (BAU)
Establishing and maintaining controls
- Maintain and monitor the processes
- Establish a method of continuous improvement
- Detecting, escalating and managing exceptions
- What is a licence and when it is required?
- Licence types
- The distribution chain
Publicly scheduled dates, locations, and prices
A schedule of dates for this subject is not currently available. Please call 0333 210 0140 or use our contact form to enquire about places and availability.
The course will primarily benefit those already involved in the areas of SAM including IT process/ asset managers and software compliance managers.
Delegates with no SAM background may find it beneficial to attend the British Computer Society (BCS) Certificate in Software Asset Management Essentials course.
There is no examination linked to this course.