ISEB Modelling Business Processes — A 2-Day Course

 Open Public Course Closed In-House Course

Course Synopsis

Modelling Business Processes offers practical, proven techniques for modelling, analysing and improving business processes. An hierarchic approach is taken to process improvement. This approach analyses and models three levels of business process and also examines important related issues such as human performance and process measurement. Theoretical concepts are supported by a detailed case study which gives the opportunity for participants to apply their knowledge to both AS-IS and TO-BE process models.

Course Objectives

On completion of this training course, delegates will be able to:

• Identify and model core business processes at an organisational level
• Model business processes at an operational level
• Analyse activities within business processes
• Analyse managerial and performance aspects of activities and processes
• Evaluate and re-design business processes

Intended Audience

This course is intended for:

• Anyone directly involved with changing and improving business processes and who needs to understand the mechanics of the modelling process
• Those wishing to attain the ISEB Certificate in Modelling Business Processes

Examination

This course prepares participants to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by the Information Systems Examinations Board (ISEB). The certificate is a specialist module in the ISEB Business Analysis Diploma. In addition to covering the full ISEB syllabus, this course is approved as consistent with the IIBA BABoK version 1.6.

The exam fee is included in the cost of the course.

Publicly scheduled dates, locations, and prices

Outline Course Contents

The context for business process modelling

• Business systems and IT systems
• Definition of a process
• Context and detailed approaches
• Logical and physical processes
• Roles and responsibilities in business process modelling
• Process and functional views of an organisation

The organisational view

• Stakeholders
• Value chain analysis
• Systems within an organisation
• Scope of processes
• Case study – stakeholder identification and value chain analysis

Modelling an organisation

• Case study – high-level organisation models

Modelling processes

• Approaches to process modelling
• Flow charts
• Scenario descriptions
• Activity diagrams
• End-to-end process maps (‘swim lane’ diagrams)
• Business events
• Business rules

Creating ‘As is’ process models

• Case study – identifying business events and constraints
• Case study – creating an ‘is’ process map

Analysing tasks

• Identifying tasks
• Business events
• Business rules
• Task analysis worksheets

Human aspects of performance

• Support required
• Standards
• Skills
• Feedback and consequences
• Human performance worksheets

Managing and measuring processes

• The role of the manager
• Hierarchy of measures
• Formal approaches to measurement – Six Sigma

Process improvement and redesign

• ‘To be’ process models
• Benchmarks
• Process problems:
  • Process disconnects
  • Handoffs
  • Delays
  • Lack of IT support
• Process redesign patterns

Creating ‘To be’ process models

• Case study – ‘should process maps’

Implementation issues

• IT requirements
• Organisation design
• People issues
• Procedure design
• Managing change
• Case study - implementation

IT support for business processes

• Bridging the gap between processes and IT
• Defining IT requirements from process models

Course summary and review

• Review of concepts and techniques