Facilitation Skills for Business Analysts — A 2 day course
Please note that this course has been retired and is no longer available. Please see the Business Analysis and Personal Development pages for courses currently available in this subject area.
Facilitation Skills for Business Analysts is a practical course which explores a wide range of facilitation tools and techniques. Successful facilitators possess the ability to understand group dynamics, help clarify goals, elicit information, assist in overcoming obstacles and gain consensus.
Participants attending Facilitation Skills for Business Analysts will learn how to facilitate meetings with increased confidence and expertise. Facilitation Skills for Business Analysts is delivered by trainers who bring substantial specialist experience to the programme.
Facilitation Skills for Business Analysts has been designed for all BA's who require improved facilitation skills.
There are no prerequisites for this course.
This course has been retired and is no longer available.
What is facilitation?
- Roles and responsibilities
- Key skills
Getting the most from groups
- Effective teamworking - purpose, goals, roles and procedures
- Stages of development - forming, storming and norming
- Group dynamics and individual behaviour
- Building rapport
Structuring a facilitation session
- Clarifying terms of reference
- Managing expectations
- Timings and methods
- Style and tone
- Feedback and logistics
Facilitation techniques and practice
Competencies of an effective facilitator
- Handling conflict
- Encouraging contribution
- Setting realistic action plans