Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) — A 5 day course

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Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is a five-day course designed to help network professionals hone the skills and knowledge needed to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP certification. The TSHOOT course is a component of the CCNP curriculum.

The TSHOOT course is designed to teach professionals that work in complex network environments the necessary skills to maintain their networks and to diagnose and resolve network problems quickly and effectively.

The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process.

A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment.

At the end of the course, the learners will have increased their skill level and developed as set of best practices based on their own and other learners' experiences that they can take back to their organizations.

This course is approximately 70% hands-on labs with nine, two-hour lab scenarios where students practice troubleshooting.


Upon completing this course, the learner will be able to meet these overall objectives:


Planning Maintenance for Complex Networks

Planning Troubleshooting Processes for Complex Enterprise Networks

Maintenance and Troubleshooting Tools and Applications

Maintaining and Troubleshooting Campus Switching Based Solutions

Maintaining and Troubleshooting Routing Based Solutions

Maintaining and Troubleshooting Network Security Solutions

Maintaining and Troubleshooting Integrated, Complex Enterprise Networks

Publicly scheduled dates, locations, and prices

Select a date to enquire about availability of places. For dates after 21 February 2017, please call 0333 210 0140 or use our contact form to enquire about places and availability.

Cirencester — £1895 (+VAT)

Leeds — £1895 (+VAT)

London — £1895 (+VAT)

Manchester — £1895 (+VAT)

Wokingham — £1895 (+VAT)

Suitable For

Network professionals who want to increase their skill level at maintaining and troubleshooting complex Cisco IP networks.

The typical job roles for this type of professional are network engineers, network operations center (NOC) technical support personnel, or help desk technicians.

Any individual involved in network maintenance and support.


Cisco CCNA certification comprising Interconnecting Cisco Networking Devices Part 1 (ICND1) and Interconnecting Cisco Networking Devices Part 2 (ICND2) courses.

Knowledge and experience of the implementation and verification of enterprise routing and switching technologies as offered by the SWITCH and ROUTE courses or equivalent skills and knowledge

Note: In addition to CCNA certification it is recommended that the learner has practical experience in installing, operating and maintaining Cisco routers and switches in an enterprise environment.


The TSHOOT course is recommended as preparation for exam: 642-832 TSHOOT