Administering Cisco Call Manager v6.x (ACCMV6) — A 2-Day Course

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Course Synopsis

Please note that this course has been retired and replaced by ACUCM.

This course focuses on using Cisco CallManager/Communications Manager and other IP telephony components that are connected in LANs and WANs. Upon completion of this training course, delegates will be able to select, connect, and configure the various Cisco IP telephony devices, and perform adds, moves, and changes to these devices and users.

Course Objectives

On completion of this course, delegates should be able to:

Intended Audience

This training event is primarily of benefit to Individuals who are responsible for day-to-day administration of Cisco CallManager, notably adds, moves, changes and some basic troubleshooting skills that are required for Cisco CallManager use. The course will also be of benefit to individuals who are responsible for the administration of a Cisco IP telephony solution.

Course Prerequisites


This course has been retired and is no longer available.

Outline Course Contents

Introducing Cisco IP Phones

Connecting End-User Devices

Configuring Cisco Unified Call Manager to Support Class of Service

Navigating Cisco CallManager

Configuring User Features

Using BAT

Remote Monitoring, and Troubleshooting