Administering Cisco Unified Communications Manager v7.0 (ACUCM) — A 3-day course
Synopsis
Administering Cisco Unified Communications Manager (ACUCM) v7.0 provides system administrators and networking professionals with an understanding of the Cisco Unified Communication Manager System from a Level One support perspective.This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of the Cisco Unified Communication Manager concepts: clustering, route plans, digit manipulation, call admission control, survivability, media resource, and Cisco Unified Communication Manager features, all of which are important in supporting IP telephony in the enterprise network.
Course Objectives
After completing this training course the student will be able to:
- Discuss Cisco Unified Communication Manager and how it is deployed in the IP telephony network
- Use the basic administrative functions to set up the Cisco Unified Communications Manager server, add users, and perform a backup and restore
- Describe the parameters that affect phones and devices in the network, their configuration, and registration
- Develop a basic route plan, explain its purpose, and configure in the IP telephony network
- Explain the use of transformation masks, route filters, DDI, and translation patterns to accomplish specific types of digit manipulation and call routing
- Describe partitions and CSSs and their use, function, and configuration
- Describe CAC and Cisco Unified SRST
- Describe the various media resources as well as their use and configuration in Cisco Unified Communications Administration
- Describe the basic features and services of Cisco Unified Communications Manager and their configuration in Cisco Unified Communications Manager Administration
- Describe the available phone and directory number options, user web pages, and BAT
Intended Audience
- This course is designed for individuals who will be using Cisco Unified Communication Manager Administration to perform basic administration level tasks or to provide level one support. This course focuses on Cisco Unified Communications Manager version 7.x.
Prerequisites
- Basic knowledge of IP and networking is suggested, but not required
Publicly scheduled dates, locations, and prices
London — £1595 (+VAT)
- 29–31 Mar 2010
- 4–6 May 2010
- 1–3 Jun 2010
- 12–14 Jul 2010
- 9–11 Aug 2010
- 8–10 Nov 2010
Wokingham — £1595 (+VAT)
- 14–16 Jun 2010
- 8–10 Nov 2010
Manchester — £1595 (+VAT)
- 4–6 May 2010
- 22–24 Nov 2010
Leeds — £1595 (+VAT)
- 24–26 Mar 2010
- 2–4 Jun 2010
- 27–29 Sep 2010
Glasgow — £1595 (+VAT)
- 26–28 Apr 2010
Contents:
Introduction to IP Telephony
- Exploring IP Telephony
- Describing the Cisco Unified Communications Manager Deployment Models
Defining the CUCM Basic Configuration
- Logging into Cisco Unified Communications Manager
- Configuring the Cisco Unified Communications Manager Server
- Describing Multilevel Administration
- Configuring the Disaster Recovery System: Backup and Restore Procedures
Preparing for Phone Registration
- Configuring Cisco Unified Communications Manager System Parameters
- Supporting Cisco IP Phones
- Exploring Phone Registration and IP Phone Communications
Configuring a Basic Route Plan
- Exploring Gateways
- Creating a Route Plan
Discovering Route Filters and Digit Manipulation
- Configuring Route Filters and Translation Patterns
- Understanding Digit Manipulation
Exploring Class of Control
- Defining Class of Control
- Configuring Advanced Class of Control Features
Explaining CAC and SRST
- Understanding CAC
- Exploring SRST
Understanding Media Resources
- Explaining Media Resources
- Exploring Media Resource Management
Describing Cisco Unified Communications Manager Features
- Understanding Basic Cisco Unified Communications Management Features
- Exploring Hunt Groups
- Describing Phone Services
Exploring Moves, Adds, Changes, and Administration
- Understanding Phone Moves, Adds, and Changes
- Describing User Configuration
- Utilizing the Cisco Unified Communications Manager BAT
Labs
- Lab 2-1: Performing General Administration
- Lab 2-2: Configuring Cisco Unified Communications Manager v7.0 Basic Settings
- Lab 2-3: Backing Up and Restoring Cisco Unified Communications Manager v7.0
- Lab 3-1: Configuring Cisco Unified Communication Manager to Support Cisco IP Phones
- Lab 4-1: Configuring Basic Dial Plan Elements
- Lab 5-1: Configuring Complex Dial Plan Elements
- Lab 6-1: Implementing Calling Privileges and Restrictions
- Lab 7-1: Configuring SRST
- Lab 8-1: Configuring Media Resources
- Lab 9-1: Configuring User Features
- Lab 9-2: Configuring Hunt Groups and Call Coverage
- Lab 10-1: Create/Associate Users
- Lab 10-2: Using the Cisco Unified Communication Manager Bulk Administration Tool
