Implementing Cisco IOS Unified Communications Part 2 v1.0 (IIUC2) — A 5-day course

Synopsis

This is a 5-day advanced course in implementing Cisco Unified Communications Manager Express and Cisco Unity Express systems. As a follow-on course to Implementing Cisco IOS UC Systems (IIUC), CUCME students will learn to implement CME to support SCCP and SIP endpoints. In addition Unified Messaging Gateways (UMG), and PSTN calling will be configured. Students will configure CUE voicemail networking and VPIM. Operation and troubleshooting will include tracing and debugging of CME, CUE and UMG.

Course Objectives

After completing this course, students will be able to:

Configure the basic features and functionality of Cisco Unified Communications Manager
Express to support IP phones, analog voice interfaces, digital voice interfaces, VoIP dial peers, digit manipulation, class of service, network management, and capturing Call Detail Records
Configure advanced Cisco Unified Communications Manager Express features for both SIP and SCCP phones
Implement hardware and software media resources: transcoding, conferencing, and music on hold 2 Implementing Cisco IOS Unified Communications Part 2 (IIUC2) v1.0
Implement Cisco Unified CallConnector Mobility server to track Cisco Unified Communications Manager Express phones and PSTN connections, provide single number reach services, and integrate call control through Windows add-ins
Configure Cisco Unity Express: users, groups, voice mailboxes, Instant Messaging, VoiceView, notification, Live Record, Cisco Unity Express AutoAttendant, and troubleshoot Cisco Unity Express
Extend Cisco Unity Express by configuring a Unified Messaging Gateway to simplify VPIM networking between Cisco Unity Express

Intended Audience

Channel Partners/Resellers
Customers
Employees

Prerequisites

Cisco ICND1 course
Cisco ICND2 course
Cisco IIUC course

Publicly scheduled dates, locations, and prices

London — £1695 (+VAT)

26–30 Apr 2010
10–14 May 2010
24–28 May 2010
8–12 Nov 2010

Wokingham — £1695 (+VAT)

15–19 Nov 2010

Leeds — £1695 (+VAT)

12–16 Jul 2010

Course Content

Review of Cisco Unified Communications Manager Express Fundamentals

Configuration of Cisco Unified Communications Manager Express Features

Configuration of New Cisco Unified Communications Manager Express Features

Implement Media Resources Overview

Implement Cisco Unified CallConnector and Cisco Unified Call Connector Mobility

Cisco Unity Express Voice Mail and AutoAttendant Configuration

Cisco Unity Express VPIM Networking and Cisco Unified Messaging Gateway

Troubleshooting Cisco IOS Software-Based Unified Communications

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