Implementing Cisco Unified Messaging v5.0 (IUM) — A 5-day course

 Open Public Course Closed In-House Course

IUM Course Overview

Implementing Cisco Unified Messaging (IUM) v5.0, formerly Cisco Unified Communications System Engineer (UCSE) provides students with best practice information on how to administer, install, configure, operate, and maintain a Cisco Unity system in either a stand-alone voice mail or unified messaging environment, as well lessons on Cisco Unity Connection. IUM is a 5-day instructor-led (ILT) course with hands-on lab activities. It is one of two courses recommended for individuals seeking qualification for the Cisco Unity Support Specialization.

Course Objectives

After completing this training course the student will be able to:

• Given the hardware specification for a computer messaging system of a stated capacity, determine the appropriate platform to be used and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system
• Given a set of installation software components, select the correct components, install the software following the recommended installation sequence, and verify proper operation
• Given an integration scenario with specific components, choose the correct integration type and describe the steps needed to complete the integration
• Given a particular server type, be able to select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication
• Given a problem description and access to appropriate Cisco Unity tools and utilities, describe and be able to use the appropriate tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems

Intended Audience

The target audience for this course is as follows

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites

Delegates are required to meet the following prerequisites:

• Solid understanding of Microsoft Windows, Microsoft Exchange, or IBM Lotus Domino.
• Ability to competently program at least one telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity series, etc.

Certification

Attendance of this course wil prepare delagates for the following exam(s):

• 642-105 IUM - Implementing Cisco Unified Messaging

Publicly scheduled dates, locations, and prices

Contents:

An Overview of a Cisco Unified Communications System

Unity Connection

Cisco Unified Communications General Setup

Unified Communications Subscribers: A Complete Reference

Unified Communications System Monitoring and Maintenance