Troubleshooting Unified Communications (TUC) — A 5-Day Course

Synopsis

The five-day TUC training course equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications Systems and solutions in differing deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level and for components such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure. Sixty to seventy percent of this course will be lab based.

Course Objectives

After completing this training course, students will be able to:

Use a systematic methodology to troubleshoot Cisco Unified Communication systems by using knowledge of tools and reports that help isolate Cisco Unified Communication system problems
Given a trouble call that has been categorized as a Cisco Unified CallManager related issue, isolate the specific problem, propose a solution, and, where appropriate, implement the solution
Diagnose a call setup issue and resolve the issues
Troubleshoot the quality of both voice and video streams
Given a trouble call that has been isolated to a Cisco Unified Communication system component application, the learner will be able to isolate the specific problem, propose a solution and where appropriate, implement the solution

Intended Audience

The TUC course is intended for

Systems Engineers, Field Engineers and anyone attempting Unified Communication certification that includes IP Telephony Troubleshooting

Prerequisites

Certification

This course is recommended as preparation for exam:

642-426 TUC

MARS is part of the CCVP certification path.

Publicly scheduled dates, locations, and prices

London — £1895 (+VAT)

7–11 Jun 2010
13–17 Sep 2010
20–24 Sep 2010
20–24 Dec 2010

Wokingham — £1895 (+VAT)

16–20 Aug 2010
1–5 Nov 2010

Coventry — £1895 (+VAT)

11–15 Oct 2010

Leeds — £1895 (+VAT)

19–23 Jul 2010
25–29 Oct 2010

Outline Course Contents

Methodology and Tools for Troubleshooting Cisco Unified Communications Systems

Introducing Cisco Unified Communications Systems Troubleshooting
Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
Gathering Information for Troubleshooting

Troubleshoot Cisco Unified CallManager-Related Issues

Troubleshooting Common Endpoint Registration Issues
Troubleshooting Cisco Unified CallManager Availability Issues
Troubleshooting Cisco Unified CallManager Security Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Replication Issues
Troubleshooting Common Gateway Registration Issues

Troubleshoot Call Setup Issues

Introducing Call Setup Issues and Causes
Troubleshooting On-Premises Single-Site Calling Issues
Troubleshooting Offsite Call Issues
Troubleshooting Intercluster Dial Plan Issues
Troubleshooting Gatekeepers in a Cisco Unified Communications System

Troubleshoot Voice and Video Quality Issues

Defining Common Voice and Video Quality Issues
Troubleshooting Voice over IP Quality Problems
Troubleshooting Echo
Troubleshooting Quality Problems of Cisco Unified Video Advantage

Application Integration and Media Resource Issues

Troubleshooting Common Cisco Unity Integration Issues
Troubleshooting CTI Issues
Troubleshooting Media Resources

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For publicly scheduled training (individual places), see our UK training schedule.

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Publicly Scheduled Training Locations

We currently run public training courses across the UK including following locations:

London, UK
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Most UK public training courses are available on a monthly basis.

Please see the individual course outlines or our public training schedule for details.

In-house (on-site) training locations

We deliver in-house courses at client premises and/or training facilities in any part of the world which is practically and commercially accessible.

Our In-house training guidelines outline our basic requirements and our UK pricing structure. To estimate costs for training in other countries, simply convert to your local currency and then make a rough calculation of our tutor's costs for travelling to and staying at your location.