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CTX1258 Citrix Presentation Server 4.0: Support — A 3-Day Course

Open Public Course

Closed In-House Course

Course Synopsis

This course provides learners with the skills necessary to monitor, maintain and troubleshoot network environments running Citrix Presentation Server 4.0 software. Learners are introduced to Resource Manager and other tools used to monitor the Presentation Server farm, record historical data and create reports. This course provides learners with the skills necessary to maintain data and server integrity and to scale, optimize and troubleshoot the Presentation Server farm.

Course Objectives

Upon successful completion of this course, learners are able to perform the following:

Determine when and how to use monitoring tools to administer network environments running Presentation Server software
Configure Resource Manager and the Resource Manager Web Console to record historical data and create reports
Monitor and troubleshoot connectivity to the data store
Monitor and troubleshoot the Citrix IMA Service and the ICA communication channel
Monitor, optimize and troubleshoot client performance and slow logons
Monitor, optimize and troubleshoot published applications
Monitor, optimize and troubleshoot printing and printing policies
Monitor, optimize and troubleshoot Web Interface and Secure Gateway

Suitable For

This course is intended for IT professionals, such as server, network, system and help desk administrators familiar with Microsoft Windows Server 2003 environments. System engineers, analysts, consultants, architects and Citrix access PARTNER network members are appropriate candidates for this course.

Course Prerequisities

The following knowledge and experience is highly recommended for the successful completion of this course:

Working knowledge of Microsoft Windows Server 2003 with Terminal Services
Working knowledge of the architecture and administrative tasks associated with Citrix Presentation Server 4.0
CTX-1455AW Citrix Access Suite 4.0: Common Management Platform Administration
CTX-1255AW Citrix Presentation Server 4.0: Architectural Overview
CTX-1256BI Citrix Presentation Server 4.0: Administration

Citrix Certification and Citrix Exams

This course prepares learners to take the 258 Citrix Presentation Server 4.0: Support exam, a requirement for the Citrix Certified Enterprise Administrator (CCEA) for Citrix Access Suite 4.0 certification.

Outline Course Contents

Support of Presentation Server

Servers and Components
Server Communication
Citrix and Windows Services
Monitoring and Support Tools
Potential Causes for Common Symptoms

Resource Manager

Resource Manager Architecture
Changing the Farm Metric Server
Summary Database
Configuring the Data Source Name
Configuring the Database Connection Server
Enabling the Summary Database
Resource Manager Metrics
Establishing Baselines
Adding and Configuring Application Metrics
Adding Server Metrics
Configuring Server Metric Thresholds
Monitoring Metric Data
Managing Metric Data
Reports
Generating a Report Specification
Generating Reports in the Report Center
Resource Manager Web Console
Configuring the Resource Manager Web Console
Running Queries and Generating Reports

Server Farm Monitoring

Server Farm Monitoring
Publishing Presentation Server Console
Session Information
Session Management Commands
Access Suite Console Features
Viewing Alerts and Logs
Configuring the Company Knowledge Database
Using the Dashboard to Monitor Server Performance
Monitoring Hotfixes
Command-Line Utilities
QUERY Commands
Using the QUERYDC Command
Using the QUERYHR Command
Using the QUERYDS Command
The Citrix Diagnostic Facility
Using CDF Trace
Creating Trace Reports Using CDF Viewer

Server Farm Optimization and Troubleshooting

Server Capacity
Network Optimization
Optimizing Network Interface Cards
Optimizing Hardware and Software Components
Server Load Optimization
Determining Load Bias
Using QUERYDS to Determine Load Using QFARM to Determine Load
Server Farm Optimization
Optimizing CPU Utilization
Configuring a Reboot Schedule
Configuring a Dedicated Data Collector
Server Farm Troubleshooting
Troubleshooting the IMA Service

Data Store Support

Data Store Access Methods
Data Store Monitoring
IMA Service Monitoring
Database Tools
Data Store Maintenance and Optimization
Compacting an Access Database
Backing Up and Restoring an Access Data Store
Recreating the Local Host Cache
Database Server Availability
Database Troubleshooting
Troubleshooting Connectivity to the Data Store

Client Support

Client Connection Process
Client Security
Using ICA Encryption
Securing Authentication
Supporting Smart-Card Authentication
Configuring Kerberos Authentication
Kerberos without Pass-Through Authentication
Kerberos with Pass-Through Authentication
Disabling Pass-Through Authentication
Client Troubleshooting
Troubleshooting ICA Session Initialization
Troubleshooting Slow Logons
Troubleshooting User Profiles
Troubleshooting Program Neighborhood Settings
Troubleshooting Multiple Monitors

Published Application Support

Application Loading
Application Optimizations
Virtual Memory Optimization
Viewing Relocated .DLLs
Scheduling Memory Optimization Viewing Rebased .DLLs
Excluding Executables from Rebasing
Application Monitoring Server Resource Monitoring
Application and Network Configuration Monitoring
Security Configuration Monitoring
Application Compatibility
Using Application Isolation Rules Configuring Virtual IP Addresses
Application Test Environment
Application Troubleshooting
Troubleshooting Application Isolation Environments
Troubleshooting Virtual IP Address Configuration

Policy Management

Active Directory Policies
Processing of Active Directory Policies
Active Directory Policy Management
Citrix Policy Management
Processing of Citrix Policies
Troubleshooting Policies
Confirming ICA Listener Settings
Generating an Active Directory Resultant Set of Policy Report
Generating a Citrix Resultant Policy

Print Management

Printing Path for Auto-Created Printers
Print Optimization Optimizing Printing for LAN Users
Optimizing Printing for Slow Connections
Print Settings
Verifying Ctx_SmaUser Account Settings
Verifying Printing Component Settings
Verifying Client Settings
Print Server and Driver Settings
Troubleshooting Printing
Overriding Default Administrator Rights
Identifying Potential Causes
Troubleshooting Slow Printing
Troubleshooting Failed Print Jobs
Capturing Print Communications

Web Interface Support

Web Interface Communications
Web Interface Configuration Methods
Web Interface Configuration Server
Configuring Logs for Web Interface
Enabling Detailed Error Messages
Web Interface Site Structure
Web Interface Security Client to Web Interface Communication
Securing Communication from the Client to Web Interface
Web Interface to Presentation Server Communication
Securing Servers with Citrix SSL Relay
Securing Servers with HTTPS
Client to Presentation Server Communication
Securing Communication from the Client to Presentation Server
Web Interface Troubleshooting
Verifying Settings for All Servers
Using the Repair Option Troubleshooting Web Interface Options
Enabling Tracing with ASP.NET
Authentication Troubleshooting
Troubleshooting Explicit Authentication
Troubleshooting Pass-Through Authentication
Troubleshooting Smart-Card Authentication
Troubleshooting Integrated Authentication
Troubleshooting ICA Authentication Tickets

Secure Gateway Support

Secure Gateway Components
Secure Gateway Connection Process
Secure Gateway Monitoring
Monitoring the Secure Gateway Service
Monitoring the Secure Ticket Authority
Using the Secure Gateway Management Console
Using the Secure Gateway Diagnostics Tool
ecure Gateway Optimization
Configuring Secure Gateway with Web Interface
Installing the Secure Gateway Proxy
Configuring Firewalls
Load Balancing Servers
Identifying Keep-Alive Values
Digital Certificates
Identifying Server Certificate Requirements
Establishing Identities with Certificates
Secure Gateway Troubleshooting
Viewing Event Logs and Access Logs
Identifying Connection Issues
Identifying Certificate Issues
Using Web Server Load Balancers
Placing Secure Gateway Parallel to the Load Balancer
Using Network Address Translation

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CTX1256 Citrix Presentation Server 4.0 Administration

CTX1256P Citrix Presentation Server Skills Update from PS 3

CTX1256X Citrix Presentation Server Skills Update from MF XP

CTX1258 Presentation Server 4.0: Support

CTX1259 Presentation Server 4.5: Administration

CTX1301 Secure Access Manager Admin

CTX1308 Access Gateway 4.5 Advanced: Administration

CTX1321 Password Manager Administration

CTX1326 Password Manager 4.0: Administration

CTX1327 Password Manager 4.5: Administration

CTX1456 Access Suite 4.0: Build/Test

CTX2622 Presentation Server Enterprise FR3

CTX6100 Citrix Core Technologies

CTX6101 Presentation Server: Design & Integration

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CTX6103 Citrix Methodology

CTX6113 Access Suite 4.0: Analysis

CTX6114 Access Suite 4.0: Design

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