CTX1264BI Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003: Support — A 3-Day Course

Course Synopsis

This CTX1264BI (also known as: CTX-1264, CTX1264, CTX-1264BI) course provides learners with the skills necessary to monitor, maintain and troubleshoot network environments running Citrix Presentation Server 4.5 and Citrix XenApp 5.0 for Windows Server 2003 software. Learners are introduced to the tools used to monitor a XenApp farm, record farm activity and generate reports. This course provides learners with the skills necessary to maintain data and server integrity and to scale, optimize and troubleshoot a XenApp environment.

Course Objectives

Upon successful completion of this course, learners will be able to:

Determine when and how to use monitoring tools to administer network environments running Presentation Server software
Configure metrics, alarms and Health Monitoring and Recovery tests
Plan and optimize the server farm
Monitor and troubleshoot connectivity to the data store
Monitor and troubleshoot the Citrix IMA Service and the ICA communication channel
Troubleshoot session initialization, client settings and Application Streaming sessions
Monitor and troubleshoot published and streamed applications
Determine how Citrix and Active Directory policies are applied and troubleshoot unexpected policy results
Monitor, optimize and troubleshoot printing and printing policies
Monitor, optimize and troubleshoot Web Interface and Secure Gateway

Suitable For

This course is intended for IT professionals, such as server, network, system and help desk administrators familiar with Microsoft Windows Server™ 2003 environments. System engineers, analysts, consultants, architects and Citrix Solution Advisors are appropriate candidates for this course.

Course Prerequisities

Before taking this course, Citrix recommends that learners complete:

Working knowledge of Microsoft Windows Server 2003 with Terminal Services
Working knowledge of the architecture and administrative tasks associated with Citrix Presentation Server 4.5 or attendance at one of the following courses:
- CTX-1259BI Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003: Administration
- CTX-4100BI Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003: Skills Update

Certification

This course prepares learners to take the 1Y0-264 Citrix Presentation Server 4.5: Support exam, a requirement for the Citrix Certified Enterprise Administrator (CCEA) for Citrix Presentation Server 4 certification.

Publicly scheduled dates, locations, and prices

London — £1025 (+VAT)

6–8 Apr 2010
14–16 Jun 2010
28–30 Jun 2010

Birmingham — £1025 (+VAT)

15–17 Mar 2010
9–11 Jun 2010

Manchester — £1025 (+VAT)

2–4 Jun 2010
6–8 Dec 2010

Leeds — £1025 (+VAT)

7–9 Apr 2010
21–23 Jul 2010
2–4 Aug 2010
1–3 Sep 2010

Outline Course Contents

Supporting XenApp

Citrix XenApp 5.0 for Windows Server 2003
XenApp Components
XenApp Communication
Services Used by XenApp
Monitoring and Support Tools

Monitoring the Server Farm

Server Farm Monitoring
Session Information
Session Management Options
Hotfix Management
Metrics, Alarms and Alerts
Health Monitoring and Recovery
Command-Line Utilities
QUERY Commands
DSMAINT Command

Optimizing and Troubleshooting the Server Farm

Server Capacity
Network Optimization
Server Farm Optimization
Server Farm Troubleshooting

Supporting the Data Store

Data Store Access Methods
Data Store Monitoring
IMA Service Monitoring
Database Tools
Data Store Maintenance and Optimization
Database Troubleshooting

Optimizing and Troubleshooting Plugins

XenApp Plugin for Hosted Apps Features
XenApp Web Plugin Features
XenApp Plugin Features
XenApp Plugin for Streamed Apps Features
Client Connection Process
Troubleshooting Session Initialization
Citrix Application Streaming Sessions
Troubleshooting Streaming Sessions

Supporting Published Applications

Application Loading
Application Optimizations
Virtual Memory Optimization
Application Monitoring
Server Resource Monitoring
Application and Network Configuration Monitoring
Security Configuration Monitoring
Application Compatibility
Application Test Environment
Application Troubleshooting

Managing Policies

Active Directory Policies
Active Directory Policy Management
Citrix Policy Management
Troubleshooting Policies
ICA Client Policy Configuration

Optimizing and Troubleshooting Printing

Print Optimization
Printing Path for Auto-Created Printers
Print Server and Driver Settings
Universal Printing

Optimizing and Troubleshooting Web Interface

Web Interface Communications
Web Interface Configuration Methods
Web Interface Site Structure
Web Interface Logs
Internet Explore and the Web Interface
Web Interface Security
Web Interface to XenApp Communication
Client to XenApp Communication
Authentication Troubleshooting

Optimizing and Troubleshooting Secure Gateway

Secure Gateway Components
Secure Gateway Connection Process
Secure Gateway Monitoring
Secure Gateway Optimization
Digital Certificates
Secure Gateway Troubleshooting

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