Communicate Effectively — A 4-Day Course
Course Synopsis
- Do you want to improve your confidence when building relationships with others?
- Do you sometimes find yourself struggling to get your message across clearly?
- Would you like to increase your positive results when dealing with customers and colleagues?
The ability to communicate effectively is a key skill. Organisations depend upon people being able to get their message across clearly and this course will help you to establish and maintain co-operative relationships inside and outside the workplace.
Being able to communicate well will enhance every aspect of your job and personal life. People will understand you and respond more positively to you. You will encounter less resistance and frustration with your ideas. Being able to express yourself clearly and in the correct way will change the way you are seen and, if research is anything to go by, will do more for your promotion prospects than any technical skill you could learn.
You will benefit from this course if you need to build relationships with others, either face to face, in meetings or on the telephone and want to deliver clear and effective messages.
Course Objectives
On completion of this training course, delegates will be able to:
- Communicate effectively
- Apply the push/pull model of communicating
- State the attributes of effective listeners and incorporate them into your own listening skills
- Give and receive feedback
- Demonstrate listening and questioning skills effectively
- Identify how your inner thinking affects the way you communicate
- Recognise the mistakes that cloud understanding
- Improve written skills - for both documents and emails
- State the relevance of non-verbal communication
- Recognise the impact of your communication style on others using a variety of models
- Demonstrate the importance of assertiveness and its impact on communication
- Identify the quality of your relationships and pinpoint the ones you need to improve using a variety of tools and techniques
- Prepare for and practice dealing with challenging situations
Intended Audience
This course is intended for:
- Anyone who needs to communicate to others in a more productive way
- Those who are experienced in communicating in an office environment but would like to hone their skills
Benefits for your Company
Companies need people who can grasp a situation and communicate their thoughts quickly and effectively to others. They want people who create consensus and clarity not conflict and confusion.
Confident and capable communicators will share knowledge and create clarity in whatever forum they operate in. This will increase speed and quality of work.
Customers will also benefit from improved communication skills as this will create a more 'human' response to enquiries. The majority of customer complaints are caused by and/or exacerbated by poor personal skills rather than lack of technical skill.
Benefits for You
Being able to communicate well will enhance every aspect of your job and personal life. People will understand you and respond more positively to you. You will encounter less resistance and frustration with your ideas. Being able to express yourself clearly and in the correct way will change the way you are seen and if research is anything to go by: will do more for your promotion prospects than any technical skill you could learn.
Publicly scheduled dates, locations, and prices
London — £1450 (+VAT)
- 10–13 Aug 2010
- 4–7 Oct 2010
- 6–9 Dec 2010
- 21–24 Feb 2011
- 23–26 May 2011
- 4–7 Jul 2011
- 5–8 Sep 2011
Manchester — £1450 (+VAT)
- 7–10 Mar 2011
- 13–16 Jun 2011
Leeds — £1450 (+VAT)
- 6–9 Dec 2010
- 9–12 May 2011
Edinburgh — £1450 (+VAT)
- 19–22 Oct 2010
- 10–13 Jan 2011
- 26–29 Apr 2011
- 11–14 Jul 2011
