ITIL® Foundation — A 3-Day CourseCourse DescriptionA three-day training course leading to the ISEB Foundation Certificate in IT Service Management. This course provides a solid foundation for those seeking an entry-level professional qualification in IT Service Management. The course is assignment based, combining short lectures with individual and group assignments and mock examinations in preparation for the multiple-choice ISEB examination. It provides a very good introduction to IT Service Management, and offers an excellent preparation for a Service Improvement Programme. Comprehensive course documentation includes student notes, copies of all slides and also a copy of the itSMF IT Service Management pocket-guide. ExaminationsThe Foundation course has a 'closed book' exam comprising of 40 multiple choice questions to be answered in 60 minutes. Delegates must score 26 or higher to pass. The examination is held at the end of the third-day of the course, under the control of an ISEB invigilator. Publicly scheduled dates, locations, and pricesCentral London — £895 (+VAT)
Leeds — £895 (+VAT)
Manchester — £895 (+VAT)
Bristol — £895 (+VAT)
Leicester — £895 (+VAT)
Sunderland — £895 (+VAT)
Liverpool — £895 (+VAT)
Preston — £895 (+VAT)
Sheffield — £895 (+VAT)
Course OutlineIntroduction to Service Management
Configuration Management
Service Desk/Incident Management
Problem Management
Change Management
Release Management
Service Level Management
Availability Management
Financial Management for IT Services
Capacity Management
IT Service Continuity Management
* ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the U.S. Patent and Trademark Office.
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ITIL training UK enquiriesITIL training UK pricesFor publicly scheduled training (individual places), see our UK training schedule. In-house training for company groups is charged at a daily rate per group — see our In-House UK Training Guidelines. Publicly Scheduled Training LocationsWe currently run public training courses in the following locations:
Most UK public training courses are available on a monthly basis. Please see the individual course outlines or our public training schedule for details. In-house (on-site) training locationsWe deliver in-house courses at client premises and/or training facilities in any part of the world which is practically and commercially accessible. Our In-house training guidelines outline our basic requirements and our UK pricing structure. To estimate costs for training in other countries, simply convert to your local currency and then make a rough calculation of our tutor's costs for travelling to and staying at your location. |
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West Yorkshire Office
GBdirect Ltd
Training: 0800 651 0338 Please call between 0900 and 1700 (UK time) on Monday to Friday South East Regional Office
GBdirect Ltd
Training: 0800 651 0338 Please call between 0900 and 1700 (UK time) on Monday to Friday Please note: |
