ITIL® Capability Certificate in Release, Control and Validation — A 5 day course

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Retired Course; no longer available

Synopsis

This course is no longer available from GBdirect.

The ITIL® Certificate in Release, Control and Validation (RC&V) training course is one of the four courses that fit into the capability stream for ITIL® Intermediate certification. This ITIL® certification course is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

The Release, Control and Validation course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:

Please be aware, this course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification / recertification.

Objectives

The objectives of completing this module are:

Contents

Introduction to release, control and validation (RCV)

Change management

Service asset and configuration management (SACM)

Service validation and testing (SVT)

Release and deployment management (RDM)

Request fulfilment

Change evaluation

Knowledge management (KM)

Release, control and validation roles and responsibilities

Technology and Implementation Considerations

Schedule

This course has been retired and is no longer available.

Suitable For

This course is primarily for IT Managers and Practitioners involved in the strategy, design, implementation and on- going support and delivery of business IT services and those interfacing with information systems who require an insight into Service Management best practice. This may include:

Prerequisites

Before attending this course, students must have:

Please note: Delegates are required to complete 12 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the ITIL® Foundation level material as you will need this knowledge for the course you will be attending.

Examination

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

The exam is included in the course and taken on the last day.

On attending the course please ensure you provide documented evidence that you have either passed the ITIL® Foundation Certificate by either presenting your certificate (or a copy of your certificate). If you cannot provide the physical certificate, then as a minimum you must provide the certificate number.If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course.


* ITIL® is a registered trade mark of AXELOS Limited.