ITIL Fast Track Service Transition & Service Operation — A 5 day course

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Retired Course; no longer available

Synopsis

This course is no longer available from GBdirect.

The ITIL® Intermediate Certificates in Service Transition and Service Operation form part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL® Service Management Expert qualification.

In order to maximise the use of your valuable time, this course combines two of the ITIL® Intermediate modules into one intensive Fast Track course that will give candidates a deep level of understanding of the management and control of Service Transition and Service Operation and the interfaces between them and the other stages of the Service Lifecycle.

This ITIL® course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Transition and Service Operation lifecycle phases.

Delegates will receive a copy of ITIL® Intermediate Service Transition and Service Operation Fast Track courseware, along with the Service Transition and Service Operation volumes of the ITIL® Core Books.

The course is intensive and interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate examinations in Service Transition and Service Operation, both worth 3 credits.

Objectives

This course will enable participants to:

Contents

Introduction to Service Transition

Service Transition Principles

Service Operation Principles

Service Transition Processes

Service Operation Processes

Managing People through Service Transitions

Common Service Operation Activities

Organising Service Transition

Technology Considerations

Implementation and Improvement of Service Transition and Service Operation

Challenges, CSFs and Risks

Schedule

This course has been retired and is no longer available.

Suitable For

This course is aimed at individuals who have attained the ITIL® Foundation certificate in Service Management (either v3 Foundation or v1/v2 Foundation plus Bridge) and who wish to advance to higher level ITIL® certifications.

It will give delegates a detailed understanding of the ITIL® Service Transition and Service Operation phases of the ITIL® core lifecycle and how they may be implemented to enhance the quality of IT service provision within an organisation. Individuals who may find this course of interest include IT professionals working within or about to enter a Service Transition and Service Operation environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL® Expert qualification in IT Service Management.

Examination

Delegates will sit the Intermediate Service Transition examination on the third day of the course and the Intermediate Service Operation examination on the final day of the course.

Prerequisites

Individuals who have attained the ITIL® Foundation certificate in Service Management (either v3 Foundation or v1/v2 Foundation plus Bridge) and who wish to advance to higher level ITIL® certifications.


* ITIL® is a registered trade mark of AXELOS Limited.