ITIL® Lifecycle Certificate in Service Operation — A 3 day course

contact usEnquire about this course
Retired Course; no longer available

Synopsis

This course is no longer available from GBdirect.

The ITIL® Lifecycle certificate in Service Operation (SO) course is one of five lifecycle courses that fit into the intermediate stream for ITIL® Intermediate certification.

This ITIL® certification course is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth. (For that level of information see the ITIL® Expert Qualification: Operational Support and Analysis Certificate).

The Service Operation Course provides information to enable delegates to gain competencies in:

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re- certification

Objectives

The objectives of completing this module are:

Contents

The main principles and objectives of Service Operation:

The activities commonly performed in the Service Operation arena:

The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Operation stage:

Schedule

This course has been retired and is no longer available.

Suitable For

The objectives of completing this module are:

Prerequisites

Before attending this course, students must have:

Please note: Delegates are required to complete 21 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the ITIL® Foundation level material as you will need this knowledge for the course you will be attending.

Examination

The course forms part of the ITIL® qualification programme. This course is worth 3 ITIL® Expert Credits. The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark will be 70% or more.

The exam is included in the course and taken on the last day.


* ITIL® is a registered trade mark of AXELOS Limited..