ITIL® V3 Lifecycle Certificate in Service Transition — A 3-Day Course
Course Synopsis
The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Transition and covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL Service Lifecycle.
The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
Course Objectives
The purpose of the Service Transition course is to obtain knowledge on ITIL concepts and terminology. The courses looks at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Transition.
The course aims to explain the roles and justify the need of Service Transition in the Service Lifecycle.
The course prepares delegates for the ITIL Lifecycle examination in Service Transition.
Intended Audience
The course is suitable for individuals who require a deeper understanding of the Service Transition stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL V3 Foundation Certificate or equivalent.
Prerequisites
Before attending this course, students must have:
- ITIL V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.
- It is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
- It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.
Examinations
The course forms part of the ITIL Intermediate qualification programme.
The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 65% or more.
Successful candidates will be awarded 3 credits towards the ITIL Expert qualification.
Publicly scheduled dates, locations, and prices
London — £995 (+VAT)
- 4–6 Aug 2010
- 16–18 Aug 2010
- 1–3 Sep 2010
- 8–10 Sep 2010
- 13–15 Sep 2010
- 4–6 Oct 2010
- 13–15 Oct 2010
- 17–19 Nov 2010
- 6–8 Dec 2010
- 13–15 Dec 2010
- 31 Jan–2 Feb 2011
- 9–11 Feb 2011
- 27–29 Apr 2011
Wokingham — £995 (+VAT)
- 4–6 Oct 2010
- 17–19 Jan 2011
- 28–30 Mar 2011
Bristol — £995 (+VAT)
- 23–25 Aug 2010
- 8–10 Nov 2010
- 9–11 Feb 2011
Warwick — £995 (+VAT)
- 20–22 Sep 2010
- 28–30 Mar 2011
Coventry — £995 (+VAT)
- 8–10 Nov 2010
Birmingham — £995 (+VAT)
- 22–24 Nov 2010
- 28 Feb–2 Mar 2011
Manchester — £995 (+VAT)
- 2–4 Aug 2010
- 4–6 Oct 2010
- 24–26 Jan 2011
- 18–20 May 2011
Leeds — £995 (+VAT)
- 1–3 Sep 2010
- 18–20 Oct 2010
- 15–17 Dec 2010
- 11–13 Apr 2011
- 27–29 Apr 2011
Edinburgh — £995 (+VAT)
- 11–13 Aug 2010
- 10–12 Nov 2010
Glasgow — £995 (+VAT)
- 1–3 Nov 2010
Aberdeen — £995 (+VAT)
- 1–3 Dec 2010
Course Outline
Topics covered include:
Challenges, Critical Success Factors and Risks
Organisational issues concerned with Transition
Technology considerations related to Service Transition
The activities commonly performed in the Service Transition arena
Assessing Critical Success Factors and Managing Risk in Service Transition
The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Transition stage:
