Microsoft Course 10508 - Planning, Deploying and Managing Microsoft Exchange 2010 Unified Messaging — A 3-Day Course

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Course Synopsis

Please note that this course has been retired and is no longer available. Please see the Microsoft Exchange Server 2010 page for courses currently available in this subject area.

This three-day instructor-led course provides information on planning and managing Microsoft Exchange 2010 Unified Messaging (UM) deployments. The course addresses such topics as new features, upgrading from Microsoft Exchange Server 2007 UM to Exchange 2010 UM, Microsoft Office Communications Server 2007 integration, and tools and processes to support Unified Messaging planning, installation/setup, and implementation.

Course Objectives

After completing this M10508 course, students will be able to:

Intended Audience

This course is intended for customers who have a prior understanding of Exchange Server 2007 Unified Messaging features and functionality. The course is also targeted at early adopters of Exchange 2010 who need information on new features, deployment concerns, prerequisites, and best practices. This includes Consultants, Architects, and IT Professionals in the field who need detailed information on the tools and processes available to support Exchange Unified Messaging.

Course Prerequisites

Before attending this course, students must have:

Schedule

This course has been retired and is no longer available.


Outline Course Contents

Overview of Exchange 2010 Unified Messaging

This module provides an introduction to new features introduced in the Exchange Server 2010 Unified Messaging service, with particular attention to the new Arbitration Mailbox feature and improved name resolution.

Exchange 2010 Unified Messaging Architecture

This module describes the overall Exchange Server 2010 architecture and the role of the Unified Messaging system within this architecture. The module also describes how to plan your UM server implementation to ensure that your capacity and availability needs are met, and explains how Cisco Call Manager can be integrated with Exchange Server 2010 UM.

Exchange 2010 Unified Messaging Setup and Language Support

This module explains the changes in Unified Messaging server Setup in Exchange Server 2010. You will also learn about the extended Unified Messaging internationalization introduced in Exchange Server 2010, as well as changes in language support between Exchange Server 2007 and Exchange Server 2010 Unified Messaging.

Upgrading Exchange Server 2007 to Exchange 2010 Unified Messaging

This module explains the different scenarios for upgrading from an existing Exchange Server 2007 Unified Messaging environment to an Exchange Server 2010 Unified Messaging environment. The module explains what types of environments are supported, and how calls will be routed in the new mixed environment.

Call Answering Rules

This module explains the new Call Answering Rules feature that is introduced in Exchange Server 2010 Unified Messaging. The module describes how Call Answering Rules work, and explains how to administer, configure, and troubleshoot these rules.

Voice Mail Preview

This module introduces the new Voice Mail Preview feature in Exchange Server 2010. The module describes how Voice Mail Preview works and how users can administer the various Voice Mail Preview options.

Protected Voice Mail

This module introduces Protected Voice Mail, a new feature in Exchange Server 2010 Unified Messaging that uses Information Rights Management (IRM) to encrypt the contents of voice messages and specify the operations permitted on them.

Message Waiting Indicator

This module presents an overview of the Message Waiting Indicator feature introduced in Exchange Server 2010.

Faxing with Exchange 2010 Unified Messaging

This module explains how Exchange Server 2010 Unified Messaging enables users to receive fax messages in their Exchange Server 2010 mailbox.

Integrating Office Communications Server 2007 R2 with Exchange 2010 Unified Messaging

This module presents common integration scenarios that make Exchange Server 2010 Unified Messaging and Office Communications Server 2007 R2 "better together".