Administering Microsoft System Center 2012 Service Manager — A 4 day course

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This four-day course is a mix of in-depth instructor led training and hands-on labs where you will learn about the features, server roles and components included in System Center Service Manager 2012 SP1.

This class begins with an introduction to Service Manager 2012 followed by a detailed architectural discussion that explains how to design your Service Manager 2012 environment. Next, students will walk through an advanced installation of Service Manager 2012 and learn how to install the database, Management Server, Data Warehouse, and the Self Service Portal. Once the setup is complete, the students will perform other critical post installation configurations.

With a Service Manager 2012 environment built, attendees will learn how to populate the Service Manager CMDB using connectors to other Microsoft and System Center products, including Active Directory, Configuration Manager, Operations Manager, and Orchestrator. They will then move on to learn about Service Manager's role-based security.

With security in place, attendees will then learn the details of how Incident, Problem, Change, Release, and Service Management are implemented, including the different configurations and customizations that are available in the tool. They will also learn how to take advantage of the knowledge base, lists, queues, and templates, as well as how the data warehouse and reporting work.

Finally, the class will wrap up by looking at some of the advanced customization techniques available through the use of the Service Manager Authoring Console.

Suitable For

Delegates who wish to learn about the features, server roles and components included in System Center Service Manager 2012 SP1.

Related Courses


Before attending this course, students should have:

Publicly scheduled dates, locations, and prices

Select a date to enquire about availability of places. For dates after 22 February 2017, please call 0333 210 0140 or use our contact form to enquire about places and availability.

London — £2025 (+VAT)


System Center Service Manager Overview

System Center Service Manager Architecture

Deploying Service Manager

Self Service Portal

Configuring Connectors

Service Manager Security

Incident Management

Problem Management

Change Management

Release Management

Service Requests

Service Manager Library

Data Warehouse and Reporting

Management Pack Basics

Extending Service Manager - Part 1

Extending Service Manager - Part 2

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