Microsoft Course 2009 Upgrading Your Skills from Microsoft Exchange 5.5 to Microsoft Exchange Server 2003 — A 3-Day Course

 Open Public Course Closed In-House Course

Course Synopsis

This instructor-led Exchange Server course provides students with the new knowledge and skills necessary to update and support a reliable, secure infrastructure for creating, storing, and sharing information using Exchange Server 2003 in a medium to large-sized (250 to 5,000 seats) messaging environment. This course places each concept in context to the knowledge the students have already gained through their work with Exchange Server 5.5. It provides a significant amount of hands-on labs, practices, and assessments that allow students to become proficient in the skills needed to update and support Exchange Server 2003.

Note: This course includes four modules for self-study. Because this is an accelerated course, these modules are assigned to students to read during the evenings of the first and second day of the course. The instructor will briefly review these modules during the following day of class.

The following modules are self-study:

• Module 1: Installing and Upgrading to Exchange Server 2003
• Module 4: Managing Recipients
• Module 5: Managing Public Folders
• Module 8: Managing Client Configuration and Connectivity

Course Objectives

On completion of this Exchange Server training course, delegates should be able to:

• Configure and manage Exchange Server 2003
• Manage interoperability between Exchange Server 2003 and Exchange 2000
• Secure Exchange Server 2003
• Manage recipients
• Manage public folders
• Manage address lists
• Implement and manage client access with Internet protocols
• Manage client configuration and connectivity
• Manage routing
• Manage mobile devices with Exchange Server 2003
• Manage data storage and hardware resources
• Plan for disaster and disaster recovery
• Back up and restore Exchange
• Perform preventive maintenance
• Migrate users from Exchange Server 5.5 to a separate Exchange Server 2003 organization

Intended Audience

This course is intended for Systems Engineers already skilled in Exchange Server 5.5 support tasks who work in medium to large environments (250 to 5,000 seats) with multiple physical locations, mixed client connection protocols, and wireless and Internet messaging connectivity.

Course Prerequisites

Before attending this Exchange Server training course, delegates should have:

• Working knowledge of Microsoft Windows Server? 2003.
• Working knowledge of networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet Information Services (IIS).
• Working knowledge of Internet protocols, including Post Office Protocol version 3 (POP3) or Internet Message Access Protocol version 4 (IMAP4), Simple Mail Transfer Protocol (SMTP), Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocols (NNTP).
• In addition, it is recommended, but not required, that students have completed:
• Course 2274, Managing a Microsoft Windows Server 2003 Environment
• Course 2275, Maintaining a Microsoft Windows Server 2003 Environment
• Course 2276, Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts
• Knowledge of Exchange Server 5.5 or Exchange 2000 Server is beneficial but not necessary.

Certification

This course will help the student prepare for the following Microsoft Certified Professional exam:

• Exam 70-284: Implementing and Managing Microsoft Exchange Server 2003

Course Materials

The student kit includes a comprehensive workbook and other necessary materials for this class.

Publicly scheduled dates, locations, and prices

Outline Course Contents

Installing and Upgrading to Exchange Server 2003 (Self-study)

A requirement of a messaging administrator may be to install Exchange Server 2003 on newly acquired hardware. Because of this requirement, it is necessary for the administrator to know how to perform a clean installation of Exchange Server 2003. The administrator also needs to know how to install and use the tools that are needed to manage Exchange Server 2003.

Because of the complexity involved in upgrading to Exchange Server 2003 from previous versions of Exchange, the administrator may not perform any upgrade tasks. However, it is still beneficial for the administrator to understand the overall upgrade process.

Installing Exchange Server 2003 and the accompanying administrative tools is only the first step in getting a production server functioning correctly. To get a production server functioning correctly, the final two tasks to complete are covered in Module 2 and Module 3.

• Installing Exchange Server 2003
• Installing Exchange Server 2003 in a Clustered Environment
• Installing and Using Exchange Management Tools and Utilities
• Upgrading from Exchange 2000 Server to Exchange Server 2003

Configuring and Managing Exchange Server 2003

After an administrator installs Exchange Server 2003, he or she must configure the server to run in their messaging environment. Configuration tasks include setting up Exchange policies to simplify administration and configuring Exchange Server so that the administrator can proactively manage server performance. If the administrators use both Exchange Server 2003 and Exchange 2000 Server in their messaging environment, they must also effectively manage this mixed environment.

This module describes how to configure and manage a newly installed server running Exchange Server 2003 by using the tools that are in Exchange Server 2003 and in the Windows Server 2003 family.

• Creating and Applying Exchange Policies
• Configuring Exchange Server 2003 for Proactive Management
• Adding and Removing Exchange Servers

Securing Exchange Server 2003

After installing and configuring Exchange Server 2003, the administrator will need to secure the Exchange Server. Securing the Exchange Server is the final step of the three-step process of installing a new Exchange server in the actual environment. (Module 1 and 2 constitute the first two steps in this overall process.) Securing Exchange Server 2003 involves implementing antivirus strategies, implementing digital signatures and encryption features, and configuring firewalls, as well as setting administrative permissions.

• Preparing for and Protecting Against Viruses
• Securing Mailboxes
• Implementing Digital Signature and Encryption Capabilities
• Configuring Firewalls
• Configuring Administrative Permissions
• Allowing Only the Required Services to Run on Exchange Server 2003

Managing Recipients (Self-study)

Exchange Server 2003 recipients include Exchange users, contacts, and groups. Because Exchange Server 2003 maintains its directory information in the Microsoft Active Directory directory service, an administrator manages Exchange recipients by using Active Directory Users and Computers. Additionally, an administrator can use scripting utilities to make bulk changes to the Exchange recipient information that is stored in Active Directory.

• Introduction to Exchange Recipients
• Creating, Deleting, and Modifying Users and Contacts
• Managing Mailboxes
• Managing Mail-Enabled Groups

Managing Public Folders (Self-study)

Public folders are an integral part of the Exchange Server 2003 messaging system. Public folders enable users in an Exchange organization to share information by using a variety of file formats. Managing public folders involves managing public folder data, as well as network access to public folders. An Exchange administrator's primary tool for managing public folders is Exchange System Manager.

• Managing Public Folder Data
• Managing Network Access to Public Folders
• Publishing an Outlook Form

Managing Address Lists

Users who use Exchange Server as their e-mail server typically search for other e-mail users in their company by using the global address list (GAL), which includes all the e-mail messaging recipients, including contacts with external addresses and distribution groups, in the Exchange organization. Administrators use Exchange System Manager in Exchange Server 2003 to simplify management of address lists. Administrators also use Exchange System Manager to create custom address lists that meet users' specific needs and that help them find e-mail addresses faster.

• Introduction to Address Lists
• Managing and Customizing Address Lists

Implementing and Managing Client Access with Internet Protocols

Outlook Web Access enables users to gain access to their mailboxes by using an Internet browser. Outlook Web Access also allows users access to data that is in public folders, network shared folders, and on company intranets.

• Introduction to Internet Client Access Protocols
• Implementing a Front-End and Back-End Server Topology
• Implementing and Managing Outlook Web Access

Managing Client Configuration and Connectivity (Self-study)

Frequently, users ask messaging administrators to assist them with configuring their e-mail software or setting up specific collaborative features. This module introduces client configuration and connectivity concepts and demonstrates the common tasks that are associated with configuring and customizing Outlook 2003, including performing calendaring tasks in Outlook 2003, and installing and configuring Microsoft Outlook Express.

• Configuring and Customizing Outlook 2003
• Performing Calendaring Tasks in Outlook 2003
• Installing and Configuring Outlook Express

Managing Routing

Messaging administrators assemble servers running Exchange Server 2003 into routing groups to control message traffic and to help Exchange route messages more efficiently. Configuring routing groups and managing their connectivity to the Internet are important parts of an administrator's day-to-day job.

• Explaining How Message Routing Works in an Exchange Organization
• Configuring Routing in an Exchange Organization
• Explaining Internet Connectivity Concepts and Protocols
• Managing Connectivity to the Internet

Managing Mobile Devices with Exchange Server 2003

This module introduces students to the new mobility feature of Exchange Server 2003.

• Managing Mobile Service Components
• Enabling User Accounts for Mobile Access

Managing Data Storage and Hardware Resources

To manage and optimally use Exchange data storage, messaging administrators must understand how Exchange Server 2003 stores data and what storage technologies it uses. Administrators must also understand what effects hardware components have on Exchange performance and the steps that they can take to improve performance.

• Managing Data Storage
• Managing Disk Space
• Managing Hardware Upgrades

Planning for and Recovering from Disasters

The importance of preparing for the disaster recovery of the messaging system cannot be overemphasized. This module discusses not only how to create a planning document for disaster recovery, but it also explains the various procedures that are involved in backing up and restoring the messaging system.

• lanning for Disaster Recovery
• Backing Up Exchange Server 2003
• Restoring Exchange Server 2003 Stores
• Restoring Exchange Server 2003 Servers

Performing Preventive Maintenance

Preventative maintenance is the key to ensuring the availability and reliability of the messaging system. By categorizing and scheduling maintenance tasks accordingly, messaging administrators can approach their administrative tasks in an organized, systematic manner.

• Performing Daily Exchange Maintenance
• Performing Scheduled Exchange Maintenance
• Performing On-Demand Exchange Maintenance

Migrating Users from Exchange Server 5.5 to Exchange Server 2003

Because it is common for companies to merge, many messaging administrators must implement messaging deployment plans to support the merging of established messaging systems. This module teaches administrators how to migrate the Exchange Server 5.5 messaging system of a company running a Microsoft Windows NT 4.0 domain into the Exchange Server 2003 messaging system of another company running Windows Server 2003 and Active Directory. These same steps can also be used to merge two organizations that use either Exchange 2000 or Exchange 2003.

• Populating Active Directory with Windows NT 4.0 User and Group Accounts
• Connecting the Exchange 5.5 Directory to Active Directory
• Moving Mailbox and Public Folder Contents into an Exchange Server 2003 Organization