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Microsoft Course 5051 - Monitoring and Troubleshooting Microsoft Exchange Server 2007 — A 2-Day Course

Course Synopsis

This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

Course Objectives

After completing this course, students will be able to:

  • Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers. Monitor and troubleshoot client performance and connectivity.
  • Identify and resolve issues related to access of resources and messages.
  • Monitor and troubleshoot mail flow.
  • Monitor and troubleshoot Mailbox servers.
  • Monitor and troubleshoot external and additional services.
  • Identify trends in a messaging system.

Intended Audience

The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field - typically in the areas of network administration or Windows Server administration - and one year of Exchange Server administration experience.

Course Prerequisites

This course requires that students meet the following prerequisites:

  • Fundamental knowledge of network technologies including DNS and firewall technologies.
  • Experience administering Exchange Server 2007.
  • Experience with the Windows Server 2003 operating system.
  • Experience with Active Directory directory service in Windows Server 2003.
  • Experience with managing backup and restore on Windows Servers.
  • Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, performance Monitor, Event Viewer, and IIS Administrator.
  • Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.

Certification

This course will help the student prepare for the following Microsoft Certified Professional exam:

  • Exam 70-236: Implementing: Troubleshooting
  • Exam and Maintaining a MS Exchange Server 2007 Infrastructure

Course Materials

The student kit includes a comprehensive workbook and a Student Materials compact disk for this class.

Publicly scheduled dates, locations, and prices

Central London — £395 (+VAT)

  • 11–12 Jun 2008
  • 16–17 Jul 2008
  • 6–7 Aug 2008
  • 24–25 Sep 2008
  • 15–16 Oct 2008

Leeds — £395 (+VAT)

  • 23–24 Jul 2008
  • 1–2 Oct 2008
  • 26–27 Nov 2008

Manchester — £395 (+VAT)

  • 29–30 May 2008
  • 18–19 Jun 2008
  • 17–18 Sep 2008
  • 5–6 Nov 2008

Birmingham — £395 (+VAT)

  • 12–13 Aug 2008

Bristol — £395 (+VAT)

  • 28–29 Aug 2008
  • 27–28 Oct 2008

Newcastle — £195 (+VAT)

  • 10–11 Sep 2008
  • 10–11 Dec 2008

Sunderland — £395 (+VAT)

  • 25–26 Jun 2008
  • 20–21 Aug 2008
  • 22–23 Oct 2008

Edinburgh — £395 (+VAT)

  • 28–29 Jan 2009

Outline Course Contents

Introduction to Exchange Server Monitoring and Troubleshooting

After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.

  • Overview
  • Introduction to Microsoft Operations Manager
  • Introduction to Troubleshooting Exchange Server 2007
  • Demonstration: Using MOM to Monitor Exchange Servers
  • Lab: Introduction to Exchange Server Monitoring and Troubleshooting

Monitoring and Troubleshooting Client Performance and Connectivity

After completing this unit, students will be able monitor and troubleshoot mail flow.

  • Tools for Monitoring Client Performance and Connectivity
  • Process for Troubleshooting MAPI Clients
  • Process for Troubleshooting Client Access Server Clients
  • Lab: Monitoring and Troubleshooting Client Performance and Connectivity

Troubleshooting Access to Resources and Messages

After completing this unit, students will be able to troubleshoot access to resources and messages.

  • How Public Folder Access Works
  • How Calendaring Works
  • Process for Troubleshooting Client Access Server Issues
  • Lab: Troubleshooting Access to Messaging Contents

Monitoring and Troubleshooting Mail Flow

After completing this unit, students will be able to monitor and troubleshoot mail flow.

  • Discussion: Tools for Monitoring Mail Flow
  • Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
  • Process for Troubleshooting Internal Mail Flow
  • Process for Troubleshooting External Mail Flow
  • Lab: Monitoring and Troubleshooting Mail Flow

Monitoring and Troubleshooting Mailbox Servers

After completing this unit, students will be able to monitor and troubleshoot mailbox servers.

  • Tools for Monitoring and Troubleshooting Mailbox Servers
  • Process for Troubleshooting Mailbox Servers
  • Demonstration: Troubleshooting Mailbox Server Performance Issues
  • Lab: Monitoring and Troubleshooting Mailbox Servers

Monitoring and Troubleshooting External and Additional Services

After completing this unit, students will be able to monitor and troubleshoot external and additional services.

  • Discussion: External and Additional Services Required by Exchange Server 2007
  • External Services Required for Unified Messaging in Exchange Server 2007
  • Monitoring External Services with MOM 2005
  • Lab: Monitoring and Troubleshooting External and Additional Services

Identifying Trends in a Messaging System

After completing this unit, students will be able to identify and address trends in a messaging system.

  • Tools for Identifying Trends in a Messaging System
  • Exchange Server 2007 Management Pack MOM Reports
  • Discussion: Information Required to Identify and Resolve Trends
  • Lab: Identifying Trends in a Messaging System

Exchange Server training UK enquiries

UK Training enquiries and feedback form.

Exchange Server training UK prices

For publicly scheduled training (individual places), see our UK training schedule.

In-house training for company groups is charged at a daily rate per group — see our In-House UK Training Guidelines.

Publicly Scheduled Training Locations

We currently run public training courses in the following locations:

  • London, UK
  • Leeds, West Yorkshire, UK
  • Birmingham, West Midlands, UK
  • Carshalton, Surrey, UK
  • Chester, North West, UK
  • Coventry, West Midlands, UK
  • Edinburgh, Scotland, UK
  • Glasgow, Scotland, UK
  • Harwell, Oxfordshire, UK
  • Manchester, North West, UK
  • Milton Keynes, Buckinghamshire, UK
  • Newark, Nottinghamshire, UK
  • Reading, Berkshire, UK
  • Slough, Berkshire, UK
  • Stevenage, Hertfordshire, UK
  • Wakefield, West Yorkshire, UK
  • Wokingham, Berkshire, UK

Most UK public training courses are available on a monthly basis.

Please see the individual course outlines or our public training schedule for details.

In-house (on-site) training locations

We deliver in-house courses at client premises and/or training facilities in any part of the world which is practically and commercially accessible.

Our In-house training guidelines outline our basic requirements and our UK pricing structure. To estimate costs for training in other countries, simply convert to your local currency and then make a rough calculation of our tutor's costs for travelling to and staying at your location.


West Yorkshire Office

GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom

training@gbdirect.co.uk

Training: 0800 651 0338
General: +44 (0)870 200 7273
Finance: +44 (0)1353 615 174

Please call between 0900 and 1700 (UK time) on Monday to Friday


South East Regional Office

GBdirect Ltd
Training Division
18 Lynn Rd
ELY
CB6 1DA
Cambridgeshire
United Kingdom

training@gbdirect.co.uk

Training: 0800 651 0338
General: +44 (0)870 200 7273
Finance: +44 (0)1353 615 174

Please call between 0900 and 1700 (UK time) on Monday to Friday


Please note:
Non-training enquiries should be directed, initially, to our UK national office in Bradford (West Yorkshire), even if the enquiry concerns services delivered in London or South/East England. Clients in London and the South East will typically be handled by staff working in the London or Cambridge areas.