Windows Certified Desktop Support Training UK::XP Support Skills::M2261 - Supporting Users Running the Microsoft Windows XP Operating System

This instructor led XP user support course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.

This is the first course in the Microsoft Certified Desktop Support Technician curriculum.

Course Objectives

On completion of this Windows XP user support course, delegates should be able to:

Intended Audience

This Windows user support training is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Course Prerequisites

Before attending this Windows user support course, delegates are expected to have:

Certification

This course will help the student prepare for the following Microsoft Certified Professional exam:

Course Materials

The student kit includes a comprehensive workbook and other necessary materials for this class.

Publicly scheduled dates, locations, and prices

Central London — £595 (+VAT)

14–16 Jul 2008
4–6 Aug 2008
11–13 Aug 2008
8–10 Sep 2008
22–24 Sep 2008
6–8 Oct 2008
13–15 Oct 2008
10–12 Nov 2008
24–26 Nov 2008
15–17 Dec 2008
12–14 Jan 2009
2–4 Feb 2009
16–18 Mar 2009
23–25 Mar 2009
6–8 Apr 2009
6–8 May 2009
22–24 Jun 2009

Leeds — £595 (+VAT)

8–10 Sep 2008
27–29 Oct 2008
10–12 Nov 2008
8–10 Dec 2008
23–25 Feb 2009
2–4 Mar 2009
6–8 Jul 2009

Manchester — £595 (+VAT)

21–23 Jul 2008
1–3 Sep 2008
22–24 Sep 2008
20–22 Oct 2008
1–3 Dec 2008
26–28 Jan 2009
22–24 Jun 2009

Birmingham — £595 (+VAT)

15–17 Sep 2008
3–5 Nov 2008
12–14 Jan 2009
16–18 Mar 2009
11–13 May 2009
13–15 Jul 2009

Reading — £595 (+VAT)

7–9 Jul 2008
6–8 Oct 2008
15–17 Dec 2008
9–11 Feb 2009
20–22 Apr 2009
15–17 Jun 2009

Bristol — £595 (+VAT)

7–9 Jul 2008
1–3 Sep 2008
17–19 Nov 2008
12–14 Jan 2009
9–11 Mar 2009
18–20 May 2009
13–15 Jul 2009

Edinburgh — £595 (+VAT)

18–20 Aug 2008
20–22 Oct 2008
2–4 Feb 2009
15–17 Jun 2009

Glasgow — £595 (+VAT)

25–27 Aug 2008
17–19 Nov 2008
16–18 Feb 2009
18–20 May 2009

Milton Keynes — £595 (+VAT)

18–20 Aug 2008
27–29 Oct 2008
15–17 Dec 2008
9–11 Feb 2009
27–29 Apr 2009
22–24 Jun 2009

Leicester — £595 (+VAT)

28–30 Jul 2008
22–24 Sep 2008
10–12 Nov 2008

Sunderland — £595 (+VAT)

4–6 Aug 2008
20–22 Oct 2008
1–3 Dec 2008

Newcastle — £595 (+VAT)

4–6 Aug 2008

Exeter — £595 (+VAT)

29 Sep–1 Oct 2008
5–7 Jan 2009
18–20 May 2009

Swindon — £595 (+VAT)

28–30 Jul 2008
24–26 Nov 2008
16–18 Mar 2009
6–8 Jul 2009

Aberdeen — £595 (+VAT)

7–9 Jul 2008
13–15 Oct 2008
12–14 Jan 2009
9–11 Mar 2009
1–3 Jun 2009

Wokingham — £595 (+VAT)

29 Sep–1 Oct 2008
22–24 Dec 2008
9–11 Feb 2009

Coventry — £595 (+VAT)

4–6 Aug 2008
6–8 Oct 2008
5–7 Jan 2009

Outline Course Contents

Introduction to the Desktop Support Technical Role and Environment

This module introduces the role of the Desktop Support Technician (DST) and the role of the DST within the Microsoft Operations Framework (MOF).

Exploring and Configuring the Windows XP User Interface

This module explains the major features and functions of the Windows XP user interface.

Resolving Desktop Management Issues

After completing this module, students will be able to identify and resolve desktop management issues.

Resolving Network Connectivity Issues

After completing this module, students will be able to identify and resolve network connectivity issues.

Resolving Hardware Issues

After completing this module, students will be able to identify and resolve hardware issues.

Resolving File and Folder Issues

After completing this module, students will be able to identify and resolve file and folder issues.

Resolving Printer Issues

After completing this module, students will be able to identify and resolve printer issues.

Resolving Installation Issues

After completing this module, students will be able to identify and resolve installation issues.

Microsoft Course 2261 - Supporting Users Running the Microsoft Windows XP Operating System — A 3-Day Course

Course Synopsis