Microsoft Course M6293 - Troubleshooting and Supporting Windows 7 in the Enterprise — A 3 day course

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Synopsis

The Microsoft M6293 course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.

This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential. By the course's end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment:

Objectives

After completing the Microsoft M6293 course, students will be able to:

Suitable For

The primary audience for the Microsoft MS6293 course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.

EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate trade offs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required.

EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems. Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment. They use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.

Prerequisites

In addition to their professional experience, students who attend the Microsoft 6293 course should already have the following technical knowledge:

Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills:

Examination

Recommended training for:

Publicly scheduled dates, locations, and prices

Select a date to enquire about availability of places. For dates after 10 April 2017, please call 0333 210 0140 or use our contact form to enquire about places and availability.

Birmingham — £895 (+VAT)

Glasgow — £895 (+VAT)

London — £895 (+VAT)


Contents

Implementing a Troubleshooting Methodology

This module describes the steps involved in establishing and using a typical troubleshooting methodology. It also covers the job role and responsibilities of the EDST. Lessons:

After completing this module, students will be able to:

Troubleshooting Startup Issues

This module describes how to use Windows 7 recovery tools to troubleshoot startup problems. Additionally, it provides the information to configure and troubleshoot startup settings, and to troubleshoot operating system services. Lessons

Lab: Troubleshooting Startup Issues

After completing this module, students will be able to:

Using Group Policy to Centralize Configuration

This module describes Group Policy application. It also covers steps to troubleshoot both client configuration failures and GPO application issues. Lessons

Lab: Using Group Policy to Centralize Configuration

After completing this module, students will be able to:

Troubleshooting Hardware Device, Device Driver, and Performance Issues

This module helps students troubleshoot issues related to hardware devices and device drivers by identifying basic hardware-related issues Additionally, the module helps students determine hardware failure issues, and the problems that device drivers can cause. Finally, this module provides guidance on how to configure performance options in Windows 7, as well as monitor reliability and performance of Windows7 computers. Lessons

Lab: Resolving Hardware Device and Device Driver Issues

Lab: Troubleshooting Performance-Related Issues

After completing this module, students will be able to:

Troubleshooting Network Connectivity Issues

This module describes how to troubleshoot issues related to network connectivity by providing the steps to determine the network configuration of client computers, and then to troubleshoot network connections. Lessons

Lab: Troubleshooting Network Connectivity Issues

After completing this module, students will be able to:

Troubleshooting Remote Connectivity Issues

This module describes how to troubleshoot remote connectivity issues. This module instructs students on how to configure and troubleshoot virtual private network (VPN) connections, as well as how to use Remote Desktop and Remote Assistance to assist users. This module also covers the troubleshooting steps for Network Access Protection (NAP) and DirectAccess issues. Lessons

Lab: Resolving Remote Connectivity Issues

After completing this module, students will be able to:

Troubleshooting Logon and Resource Access Issues

This module describes how to use troubleshooting tools and methods to troubleshoot user profile and logon scripts issues, and issues with file and printer access. Lessons

Lab: Troubleshooting Logon and Resource Access Issues

After completing this module, students will be able to:

Troubleshooting Security Issues

This module describes how to troubleshoot issues related to security systems such as EFS, BitLocker, and file permissions. The module instructs students how to troubleshoot and recover files encrypted with EFS and BitLocker-protected drives. In this module, students also troubleshoot file permissions, content access issues, and Windows Internet Explorer issues. Lessons

Lab: Troubleshooting Security Issues

After completing this module, students will be able to:

Troubleshooting Operating System and Application Issues

This module describes how to troubleshoot issues related to operating system features and applications, including application installation and operation issues. This module also addresses applying application and Windows updates. Lessons

Lab: Troubleshooting Operating System and Application Issues

After completing this module, students will be able to: