Oracle R12 Advanced Collections — A 1 day course

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Retired Course; no longer available


The Oracle R12 Advanced Collections course provides a thorough introduction to using the Dunning based collections method provided by Oracle R12 Advanced Collections. Delegates will learn the key steps involved in the configuration of Oracle R12 Advanced Collections together with its use in day to day operations.

By the end of this Oracle R12 Advanced Collections course delegates will be able to differentiate between the two key collections methods. They will be able to identify, review and update key set up steps for Dunning-based credit control. They will be able to carry out day to day administrative tasks for Dunning-based collections, as well as the range of Collections Agent user tasks, including running reports and reviewing customer metrics.


The delegate will practise:

Suitable For

This course is suitable for credit control managers and staff, finance staff or those who provide support to them such as systems administrators.

The Oracle R12 Advanced Collections course is suitable for Oracle customers who have upgraded from Oracle Financials 11i and who therefore wish to learn about the Dunning-based approach to credit control available to them through R12 Advanced Collections.

Follow-On Courses


A good understanding of the Receivables function within the delegates' own organisation is required together with an appreciation of the approach to credit control that the organisation is currently using.


This course has been retired and is no longer available.



Set-Up in Related Applications

Dunning Set-Up Overview

Strategy Set-Up Overview

User Procedures

Administer Dunning Plans


Later Stage Delinquencies