Oracle R12 Order Management — A 1 day course

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Retired Course; no longer available


This course is designed to give delegates the knowledge to use Order Management to manage the order fulfilment process.

By the end of this course, delegates will know how to manage customer accounts and to enter and manage orders. They will also learn how to update orders, perform mass changes on orders, create holds, cancel and close orders.


The delegate will practise:

Suitable For

End Users of Order Management who might include staff working in a customer services department, or those involved in fulfilling the orders such as those in a warehouse or logistics team.


The ability to navigate competently in Oracle Applications would be advantageous.

Knowledge of the order management process in the delegate's own organisation.


This course has been retired and is no longer available.


Course Introduction

Introduction To Oracle Order Management

Sales Orders


Cancellation of Orders and Returns

Copying Orders

Querying Orders or Returns

Generating Invoices and Credit Notes

Printing Invoices and Credit Notes


Mass Changes



Drop Shipments

Order Management Setup

Managing Customers

Order Management Exercises