Service Desk Institute (SDI) Training

SDI's industry-proven and internationally recognised qualifications can help you get ahead throughout your IT support career. All qualifications are based on the SDI Professional Standards, reviewed and updated every 3 years by a committee of industry experts, service management professionals and practitioners to reflect the latest industry developments.

These internationally recognised Professional Standards set out clear definitions for the key service desk roles and provide the basis of all SDI training courseware and exams, leading to qualifications that are recognised worldwide.

Employers know that any candidate who holds an SDI qualification is committed to their career and has a practical, applicable set of skills that they can use every day to improve the performance of the service desk and the experience of their customers.

The SDI qualification programme provides candidates with a structured IT service and support career path and progression route as they develop their skills and progress within their profession.

Public Scheduled and On-Site Courses (delivered on customer site)

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If you are looking for a particular Service Desk Institute (SDI) training course title but cannot find it in the above list, please contact the sales team via our training enquiries form or by telephone using the number shown at the top of the right hand column.

Public Schedule

View individual course outlines above to see available dates and locations.