ITIL® Lifecycle Certificate in Continual Service Improvement — A 3 day course

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Retired Course; no longer available


This course is no longer available from GBdirect.

The ITIL® Lifecycle in Continual Service Improvement Certificate (CSI) is one of five ITIL® training courses that fit into the lifecycle stream of the ITIL® Intermediate certification.

This ITIL® certification course is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

The Continual Service Improvement Course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.


The objectives of completing this module are:


Introduction to continual service improvement

Continual service improvement principles

Continual service improvement process

Continual service improvement methods and techniques

Organizing for continual service improvement

Technology considerations


This course has been retired and is no longer available.

Suitable For

This is course is intended for:


Before attending this course, students must have:

Please note: Delegates are required to complete 21 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the ITIL® Foundation level material as you will need this knowledge for the course you will be attending.


The course forms part of the ITIL® qualification programme. This course is worth 3 ITIL® Expert Credits. The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark will be 70% or more.

The exam is included in the course and taken on the last day.

* ITIL® is a registered trade mark of AXELOS Limited.