IT Service Management Training
Modern businesses demand advanced IT services to drive business change, growth and transformation. In order to make sure that such services are aligned with a business' strategy and needs skilled designers are in demand. In addition to this the smooth running of IT services is dependent on the skills of support personnel. We offer a wide range of courses designed for those working in, or looking to work in IT Service management, ranging from support basics up to top level design and management.
Courses are available for BCS Specialist Certificates, ITIL Service Management and Service Desk Institute (SDI) qualifications.
BCS Specialist Certificates are aimed at those looking to further their career in Service Management. These qualifications are internationally recognised and help bridge the gap between entry level certificates and more advanced programmes. We offer courses aimed at preparing your for the full spectrum of certificates, from Change Management through to Supplier Management.
ITIL is the premiere approach for IT Service Management throughout the world, providing a framework to delivering IT services to businesses. ITIL qualifications are highly regarded and provide a path for recognition of increasingly advanced professional skills and experience . We offer a range of courses from the foundation and intermediate ITIL levels, as well as some other courses.
The SDI offers well regarded qualifications for those working in IT support areas, imparting practical and transferable skills and knowledge. We offer courses for those looking to become either SDI Service Desk Analysts or SDI Service Desk Managers.