Apple Certified Macintosh Technician (ACMT) Fast Track — A 4 day course
The ACMT (Fast Track) course is for experienced Macintosh engineers requiring the Apple Certified Macintosh Certification.
This course covers all the necessary content included in the ACMT 8 day full length course, but reduces the event down to 4 days by removing all Take-Apart Labs and some additional and historical theory.
Individuals wishing to become an Apple Certified Macintosh Technician (ACMT) must complete one hardware and one software exam as a minimum.
Basic computer theory and terminology
Overview of the main components that make up a Macintosh computer. Understanding their roles and how they communicate with one another to make your computer work.
This course introduces you to some key technologies implemented in Apple computers, including:
- Hard drives and their connectors including SCSI, ATA, SAS, SS
- Optical drives
- Firmware architecture
- Expansion slots including PCI, ExpressCard/34, SD Card Slot
- Audio and video in/out
- Airport / Wi-Fi
- Power management technologies including PMU, SMU, SMC
- Circuit sensors including Sudden Motion Sensor, ALS (Ambient Light Sensor)
Identify slot and connector types, major modules common to Macintosh desktops and list common malfunctioning symptoms.
Troubleshooting and administrative reference tools and materials
Looking at online tools, such as Global Service Exchange (GSX), Apple support articles (knowledge base), Apple support site and the discussion boards.
Hardware service issues
- Describe how to locate the AppleCare name for a Mac
- Identify the locations, physical or otherwise, of a Mac's serial number
- Identify any hardware or software requirements to use or upgrade a Mac, using the Apple support site
- Identify special precautions when working inside an Apple portable computer
Troubleshooting tools, diagnostics and utilities
Introduction to the Apple recommended tools required to diagnose and resolve hardware failures.
General troubleshooting theory
- Troubleshooting goals - an explanation of what professional troubleshooting should accomplish
- Troubleshooting steps - a comprehensive review of the components of Apple's recommended troubleshooting process
Apple professional hardware troubleshooting (component isolation)
Reducing machine's to minimal configuration for troubleshooting purposes.
A general troubleshooting flowchart and notes you can use as a reference.
- Safe Working Procedures and General Maintenance.
- Electrostatic Discharge Prevention (ESD), technician safety as well as how to safely handle sensitive components.
How to identify Accidental Damage on an Apple Computer, how to deal with informing the customer and how to process the repair
Understanding of how the computer receives and distributes power to all the components along with how to troubleshoot power problems.
Apple recommended hardware tools
A look at the recommended hardware tools required to repair Apple Computers.
Liquid Crystal Displays (LCD's)
Describe how sub-pixels make up colours, general maintenance and cause and symptom of pixel defects.
Basic Networking Theory and Troubleshooting
Looking at how networking is implemented on the Macintosh. Covering how the hardware and software combine and how to troubleshoot any issues.
Networking - Wi-Fi and airport
- Looking at 802.11a, 802.11b and 802.11g as well as Apple's hardware range of Apple Base Stations
- Current Wifi standards (802.11n) and Apple's latest hardware and software solutions which support it
- Wireless troubleshooting tips
Apple desktop overview and take apart
Covers the hardware features, specifications and service issues of the Apple desktop range.
Introduction to Apple displays. How to troubleshoot the hardware of Apple's external monitors.
Apple portable specific theory
Explanation of the additional components found in a portable computer, including troubleshooting tips and procedures.
The portable take apart process
How repairing Portable computers differ and things to look out for.
Power management in portables
A more in-depth look into power distribution including how power adaptors and batteries work and how to troubleshoot them.
Apple portable overview and take apart
Covers the hardware features, specifications and service issues of the Apple portable range
Open Q and A and exam preparation (including review quiz)
Apple ACMT Service Certification examination
Mac OS X v10.6 troubleshooting course
- Installing Mac OS X v10.8 and using the recovery partition
- File systems
- Managing users and permissions
- Security and privacy
- Applications and troubleshooting
- iCloud and messages
- Printing and other peripherals
- Time machine
- OSX networking, file sharing and internet access
- Troubleshooting tools and tips
- OSX boot process, startup and login
Open Q and A and exam preparation (including review quiz)
Apple Mac OS X v10.8 Troubleshooting Certification examination
Publicly scheduled dates, locations, and prices
A schedule of dates for this subject is not currently available. Please call 0333 210 0140 or use our contact form to enquire about places and availability.
Delegates wanting to obtain the Apple Certified Macintosh Technician (ACMT) qualification.
This course may also be suited to delegates who are previous certified engineers who have let their certification lapse and require an update course and also experienced Macintosh engineers who previously or currently have worked for an Apple authorised service provider for a minimum of six months.
Must have at least a years experience working on Mac OS X and Apple hardware or was a previous certified ACMT but since has lapsed.
Apple Certified Macintosh Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro.
ACMT certification exams emphasize identifying and resolving common Mac OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.
Individuals wishing to become an Apple Certified Macintosh Technician (ACMT) must complete one hardware and one software exam at a minimum:
- Apple Certified Macintosh Service Exam (9L0-010) - The hardware exam allows an individual to focus on how Apple Desktop and Portable computers function and how to troubleshoot them.
- Mac OS X v10.8 Troubleshooting Exam (9L0-064) - The Mac OS requirement is to ensure that technicians have the knowledge to quickly and efficiently differentiate between software and hardware issues.
The software exam is specific to the Mac Operating System (Mac OS X 10.8). Examinations are £101 + VAT each (2 exams).