Mac OS X Support Essentials v10.6 — A 3-day course
Please note that this course has been retired and is no longer available. Please see the Apple page for courses currently available in this subject area.
Apple's Mac OS X Support Essentials v10.6 training course is a 3 day leader led course with plenty of hands on labs that provides a really in-depth look at how to use and troubleshoot Mac OS X. During the course you will be given an in-depth tour of the functionality of Mac OS X as well as best practices on how to effectively support these systems.
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Macs for general productivity or creative design
- Technical coordinators or power users who manage networks of computers running Mac OS X, such as teachers and technology specialists who manage classroom networks or computer labs
Students should have the following prerequisite knowledge prior to attending this course:
- Basic Mac OS X knowledge
- Basic troubleshooting experience
The Apple Certified Support Professional (ACSP) 10.6 certification is granted on successful completion of the Mac OS X Support Essentials v10.6 exam.
This course is also the first module of two for the Apple Certified Technical Coordinator (ACTC).
The Exam fee of £101 + VAT may be pre-paid by adding this to the price of the course (£950 + VAT) and entering this on the Booking Form.
This course has been retired and is no longer available.
- How to partition a drive
- Various formats supported
- Installation and update procedure
- Log files to verify a successful installation
- How the setup assistant works
- Troubleshoot failed installations
- Create and troubleshoot the various types of user accounts available
- Various security aspects of user accounts including passwords, keychains and File Vault
Command Line & Automation
- How the command line comes in very useful for troubleshooting and automation
- Here you will get a good grounding into the command line using the terminal application as well as automation services such as Applescript and Automator
- Pros and cons of the various file systems supported by Mac OS X
- Understand, use and troubleshoot POSIX and ACL permissions using the GUI, command line and Disk Utility
- The boot volume
- How the file system is laid out, especially the various Library directories which hold preferences and frameworks
- How Mac OS X handles different files types, resource forks and packages
- How spotlight works and how to backup/archive files by using Time Machine, disk images and archives
- Different application types supported by Mac OS X
- How to troubleshoot processes using the built in tools
- Boot Camp
- Setup, configure and troubleshooting the various networking interfaces available such Ethernet and Wireless
- Locations and use other tools to troubleshoot networking problems
- The various network file systems supported such as AFP, SMB, FTP, NFS and WebDAV
- Share files between Macs and Windows PCs
- Troubleshoot network services
- Enable the other built-in services such as web sharing, screen sharing and the firewall
- Connect and troubleshoot different types of peripherals such as printers, hard drives and scanners over USB for FireWire
- The print system in Mac OS X
- Troubleshoot printing
- Create PDF workflows
- Techniques on isolating application problems
- H how Mac OS X boots
- Phases of the boot process
- Identifying stages and using troubleshooting tools
- Two key process, launched and the login window