BCS Certificate in Software Asset Management Essentials — A 3 day course
This course covers the Software Asset Management (SAM) processes as described in the SAM module with IT Infrastructure Library (ITIL®) and closely follows the ISO 19770-1:2006 Standard.
The qualification also considers the interdependencies between ITIL Service Management principles in general and SAM. By the end of the course, delegates will have a clear understanding of all the key componenets of SAM best practice and be able to return to their organisation and make a significant contribution to the SAM process.
The course will enable delegates to confidently sit the multiple choice BCS Certificate in Software Asset Management Essentials exam which is taken on the final afternoon of the course.
The Software Asset Management Essentials course is a mixture of traditional classroom training, syndicate exercises, mock exams and group discussions. There is a small amount of evening work which is mainly the revision of the comprehensive courseware notes.
On completion of this course delegates will be able to:
- Describe the objectives and major activities required to implement SAM
- Explain and use SAM techniques and processes
- Be aware of the support tools and techniques available for the implementation of SAM and be able to indicate how possible improvements can be made
- Manage software assets through the stages of their lifecycle
- Prepare and distribute SAM reports and plans throughout the organisation
- Understand and explain the interdependencies between SAM and other IT & Service Management processes
- Make more efficient use of software licenses within an organisation and define, produce and analyse measurements and metrics
- Assist organisations develop effective SAM processes in line with evolving SAM standards
- Justify and sell the benefits of a SAM initiative
- Understand the impact of software ownership, legal risks and non compliance
SAM: Introduction, Principles and Impacts
- Activities involved in SAM
- Development and evolution of SAM
- Need for SAM and principles involved
- Plans to the approach to the implementation of SAM
- Potential benefits, costs and problems associated with software and its usage
- Organisational risks associated with software and its usage
- Special characteristics of software assets and software licenses
- SAM processes and potential areas of weakness
- Software supply chain and the roles of the organisations involved
Business Case for SAM
- Considerations and the content of a SAM business case
- Obtaining appropriate information to produce a SAM business case
- Production of a SAM business case
SAM Roles and Responsibilities
- Defining and agreeing roles and responsibilities
- Organisational factors to be considered
- Specific responsibilities inc audit, reconciliation work and contract management
The SAM Process
- Overall SAM process framework
- Stages in the lifecycle of software assets
- SAM processes groups and policies and procedures required
Implementation of SAM
- Stages and activities involved including initiation
- Outline plan for the implementation of SAM
- Resource requirements of product and business as usual activities
Tools and Techniques
- Types of SAM tools and their usage
- Criteria, justification, selection and procurement of appropriate tools
- Management and maintenance of SAM information
- SAM related reports required throughout the organisation
- Measurements, metrics and Key Performance Indicators (KPIs) of SAM
- Report analysis and instigation of process improvements
Interfaces and Dependencies
- Interfaces with other IT and Service Management processes
- Inter dependencies of one on the other
Publicly scheduled dates, locations, and prices
London — £975 (+VAT)
The course will benefit anyone who is involved or is about to be involved in the SAM process e.g. IT Managers (and others working in the IT department), IT Auditors and Software Compliance Officers.
Candidates should have 1-2 years experience in IT and be involved in the management or procurement of software. They should also have a good awareness of IT Service Management terminology and concepts.
Candidates will be greatly advantaged if they already hold the ITIL® Foundation Certificate in IT Service Management.
It is essential you obtain the following book before attending the course: ITIL® v3 Guide to Software Asset Management (ISBN 978-0-11-331106-4).
After taking the course delegates will be able to sit a formal 1 hour examination set by BCS.
The examination will comprise of 40 multiple choice questions and students will need to obtain a pass mark of at least 26/40 to pass the examination.
The exam fee is included in the course price.