BCS Practitioner Certificate in Software Asset Management — A 5 day course
This course has been retired and replaced by Software Asset Management Practitioner (SAMP)
The BCS Practitioner Certificate in Software Asset Management syllabus and qualification is designed to provide Software Asset Managers, who work in the typically complex computing environment of medium to large companies, the knowledge to implement and maintain an effecive SAM programme.
This 5 day BCS accredited course which prepares delegates to sit and pass the Practitioner Certificate in Software Asset Management examination makes full use of both the current best practice, such as the SAM module within IT Infrastructure Library (ITIL® v3), and the ISO 19770-1 Standard.
The training course utilises several practical exercises to provide delegates with extensive hands-on experience of all the key components of implementing SAM.
This PCSAM qualification represents a major benchmark in measuring the skills of software asset management professionals. It addresses the six key areas of the SAM lifecycle.
This Practitioner course and leans heavily on discussions and workshops designed to reinforce the concepts being taught and to build the delegates confidence in implementing SAM. The course is also designed to encourage debate, and the sharing of knowledge and experience between delegates.
Holders of the Practitioner Certificate in Software Asset Management will be able to demonstrate their competence in planning, implementing, and maintaining a SAM programme and have the ability to:
- Understand the risks, costs, challenges and benefits associated with SAM
- Make a comprehensive Business Case for SAM
- Understand the key SAM processes required to ensure an effective SAM programme
- Specify the requirements for evaluating and selecting the correct tools for SAM
- Plan for the development and implementation of all relevant SAM policies, procedures and tools
- Establish and maintain a SAM database
- Detect, escalate and manage all exceptions with SAM policies, processes, procedures and licence rights
- Manage all relationships within the business and with partners suppliers to agreed service levels
- Continually assess the effectiveness of policies and procedures.
Software Asset Managers including IT process / asset managers and software compliance managers.
A pass in the BCS Certificate in Software Asset Management Essentials and a 'comprehensive understanding' of ITIL® Best Practises SAM is mandatory to attend this course.
The course fully prepares the delegate to sit the 3 hour examination set by BCS.
The PCSAM examination, which is held quarterly, comprises of 5 questions based on a scenario. Students need to obtain a pass mark of 60%.
If a mark of over 80% is achieved, a distinction will be awarded.
This course has been retired and is no longer available.
Introduction to SAM
- The scope of SAM including benefits, risks and costs
- What is SAM including the development of SAM and the software lifecycle
- How SAM fits into the organisation's culture including awareness and training
Understanding the Scope of SAM
- Recognise the different stages of the software life cycle
- Recognise all the key relationships and partners associated with SAM
- Identify all key dependencies and interfaces required to implement effective SAM
- Understand the key SAM processes
- Discuss the different approaches and expected outcomes required
- Recognise the common challenges and pitfalls of implementing SAM
- Identify the importance of awareness and training
- Recognise the possible effects on an organisation's culture
- Identify how best to implement a SAM project
The Business Case
- Conducting a risk assessment
- Creating an appropriate business case for implementing SAM
- Document the business case
- Understand the SAM processes and procedures required
- Produce a communication plan to raise awareness wthin the organisation
- Review the SAM tools and data sources
- Establish critical success factors to monitor the effectiveness of the SAM implementation
Planning for SAM
- Establish the scope and size for SAM
- Define all objectives, KPIs, CSFs and deliverables
- Identify resource requirements and implementation plans
- Establish a software policy
- Change controls for SAM tools
- Manage the software licences
- The software audit
- Measure against objectives
- The transition to business as usual (BAU)
Establishing and Maintaining Control
- Maintain and monitor the processes
- Establish a method of continuous improvement
- Understand how to facilitate the SAM processes
- Detect, escalate and manage all exceptions to SAM policies, processes and procedures
Software Licensing Overview
- Responsibilities, liabilities and the rights associated with using software
- Different types of license agreements (e.g. perpetual, upgrade, client access licenses and maintenance)
- Prevent the procurement of counterfeit software
- The software distribution chain
- What constitutes a 'Proof of license'
This is a highly interactive 5 day course with at least 50% of the time spent in group exercises working through real life SAM issues and tasks such as:
- Carrying out a risk assessment on the business
- Building a business case from scratch
- Assessing, categorising and choosing a SAM partner based on quotations received
- Devising a communications plan to go to all staff explaining the SAM project
- Creating a comprehensive 'Request for Information' document to send to the SAM tool providers
- Constructing a full implementation plan for SAM
- Creating a comprehensive set of policies to control usage
- Creating a detailed procedure for the protection and retention of software licences
- Understanding and identifying counterfeit licenses