People Focused Business Analysis — A 5 day course

contact usEnquire about this course


Of all specialists involved in the development of an IT system, the Business Analyst is arguably the most client-facing. They are required to define the required system but, in order to do so, they must also interact with people. Requirements capture, prototyping, negotiation, stakeholder management, presentation of business options - all have a significant human dimension requiring a facility equally in interpersonal and analytical skills.

This course shows how to work within a business strategy, use proven techniques to analyse the business area, and identify changes to business processes needed to meet specific internal and external challenges. It offers the opportunity to develop the skills needed to work with senior business and IT staff to analyse and model business activities. Delegates will learn how to investigate business problems and how to identify and recommend appropriate creative solutions.

From the interpersonal direction, a powerful psychometric tool is investigated - Strength Deployment Inventory® (SDI®) - which acts as a force multiplier when combined with the other skills covered on the course, such as interviewing and negotiation. This is an intensive five-day course with a combination of lectures, in-class exercises, and case studies.


After completing this course the student will be able to:


Business Process Frameworks

Requirements Gathering

Requirements Management

Interviewing for Results

Strength Deployment Inventory

Work Association

Negotiation and Influencing

Effective Presentations

Business Process Modelling


Creative Thinking

Process Analysis And Evaluation

Stakeholder Management

Modelling Business Data

Facilitated Workshops

Modelling Business Rules

Suitable For

Those wishing to acquire the skill set required for analysing and addressing business problems through interaction with the client community.


There are no specific pre-requisites for this course.

The SDI® and Strength Deployment Inventory® are protected by worldwide copyright and are registered to Personal Strengths Publishing Inc.