Make Partnering Work — A 1-Day Course

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Retired Course; no longer available

Course Synopsis

Please note that this course has been retired and is no longer available. Please see the RETIRED page for courses currently available in this subject area.

How good is the relationship you have with your vendors?

Do you always receive services to the same high standards as those you provide to your customers and clients, or is a poor working relationship undermining the organisation's ability to perform its key role?

This workshop will help you build and maintain an effective client/vendor relationship, with a clear focus on continually improving standards in vendor service delivery in ways that are acceptable to both parties.

Course Objectives

By the end of the course you will be able to:

Intended Audience

You will benefit from this course if you have responsibility for ensuring professional, productive relationships with partners and vendors.


This course has been retired and is no longer available.

Course Contents

Personal objectives for the course

What is your organisation's culture?

The current client-vendor relationship

Benefits of working effectively with your vendor

Experiential learning activity

The client-vendor matrix

Client-vendor relationship competencies

The attitude-behaviour cycle

Building rapport and communication models

Questioning and listening skills

Objectives setting

Control mechanisms

Manipulation and defensiveness

Influencing strategies

Dealing with conflict

Assessing your methods of dealing with conflict and using appropriate modes

Completion of a personal action plan