Site Style Info

Troubleshooting Unified Communications (TUC) — A 5-Day Course

Open Public Course

Closed In-House Course

Synopsis

The five-day TUC training course equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications Systems and solutions in differing deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level and for components such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure. Sixty to seventy percent of this course will be lab based.

Course Objectives

After completing this training course, students will be able to:

Use a systematic methodology to troubleshoot Cisco Unified Communication systems by using knowledge of tools and reports that help isolate Cisco Unified Communication system problems
Given a trouble call that has been categorized as a Cisco Unified CallManager related issue, isolate the specific problem, propose a solution, and, where appropriate, implement the solution
Diagnose a call setup issue and resolve the issues
Troubleshoot the quality of both voice and video streams
Given a trouble call that has been isolated to a Cisco Unified Communication system component application, the learner will be able to isolate the specific problem, propose a solution and where appropriate, implement the solution

Intended Audience

The TUC course is intended for

Systems Engineers, Field Engineers and anyone attempting Unified Communication certification that includes IP Telephony Troubleshooting

Prerequisites

Certification

This course is recommended as preparation for exam:

642-426 TUC

MARS is part of the CCVP certification path.

Publicly scheduled dates, locations, and prices

Central London — £1850 (+VAT)

21–25 Jul 2008
28 Jul–1 Aug 2008
17–21 Nov 2008

Wokingham — £1850 (+VAT)

19–23 May 2008
22–26 Sep 2008

Outline Course Contents

Methodology and Tools for Troubleshooting Cisco Unified Communications Systems

Introducing Cisco Unified Communications Systems Troubleshooting
Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
Gathering Information for Troubleshooting

Troubleshoot Cisco Unified CallManager-Related Issues

Troubleshooting Common Endpoint Registration Issues
Troubleshooting Cisco Unified CallManager Availability Issues
Troubleshooting Cisco Unified CallManager Security Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Replication Issues
Troubleshooting Common Gateway Registration Issues

Troubleshoot Call Setup Issues

Introducing Call Setup Issues and Causes
Troubleshooting On-Premises Single-Site Calling Issues
Troubleshooting Offsite Call Issues
Troubleshooting Intercluster Dial Plan Issues
Troubleshooting Gatekeepers in a Cisco Unified Communications System

Troubleshoot Voice and Video Quality Issues

Defining Common Voice and Video Quality Issues
Troubleshooting Voice over IP Quality Problems
Troubleshooting Echo
Troubleshooting Quality Problems of Cisco Unified Video Advantage

Application Integration and Media Resource Issues

Troubleshooting Common Cisco Unity Integration Issues
Troubleshooting CTI Issues
Troubleshooting Media Resources

Printer-friendly version

Cisco training UK enquiries

UK Training enquiries and feedback form.

Cisco training UK prices

For publicly scheduled training (individual places), see our UK training schedule.

In-house training for company groups is charged at a daily rate per group — see our In-House UK Training Guidelines.

Publicly Scheduled Training Locations

We currently run public training courses in the following locations:

London, UK
Leeds, West Yorkshire, UK
Birmingham, West Midlands, UK
Carshalton, Surrey, UK
Chester, North West, UK
Coventry, West Midlands, UK
Edinburgh, Scotland, UK
Glasgow, Scotland, UK
Harwell, Oxfordshire, UK
Manchester, North West, UK
Milton Keynes, Buckinghamshire, UK
Newark, Nottinghamshire, UK
Reading, Berkshire, UK
Slough, Berkshire, UK
Stevenage, Hertfordshire, UK
Wakefield, West Yorkshire, UK
Wokingham, Berkshire, UK

Most UK public training courses are available on a monthly basis.

Please see the individual course outlines or our public training schedule for details.

In-house (on-site) training locations

We deliver in-house courses at client premises and/or training facilities in any part of the world which is practically and commercially accessible.

Our In-house training guidelines outline our basic requirements and our UK pricing structure. To estimate costs for training in other countries, simply convert to your local currency and then make a rough calculation of our tutor's costs for travelling to and staying at your location.

Assembly Language courses

C courses

C++ courses

CVS & Subversion courses

Check Point

Cisco courses

CCNA Certification Training

CCDA Certification Training

CCDP Certification Training

CCIP Certification Training

CCNP Certification Training

CCSP Certification Training

CCVP Certification Training

TUC

Crystal Reports courses

Linux courses - ASUS Eee PC

Linux courses - General

Linux courses - Red Hat

Linux courses - SUSE

Management and Personal Development

Microsoft courses

Moodle training

MySQL training courses

Networking (e.g. TCP/IP)

PHP courses

Perl courses

Project Management & Prince2 courses

Python courses

Retail Management Systems

Bradford Training Centre

Leeds Training Centre

London Training Centre

West Yorkshire Office

GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom

training@gbdirect.co.uk

Training: 0800 651 0338
General: +44 (0)870 200 7273
Finance: +44 (0)1353 615 174

Please call between 0900 and 1700 (UK time) on Monday to Friday

South East Regional Office

GBdirect Ltd
Training Division
18 Lynn Rd
ELY
CB6 1DA
Cambridgeshire
United Kingdom

training@gbdirect.co.uk

Training: 0800 651 0338
General: +44 (0)870 200 7273
Finance: +44 (0)1353 615 174

Please call between 0900 and 1700 (UK time) on Monday to Friday

Please note:
Non-training enquiries should be directed, initially, to our UK national office in Bradford (West Yorkshire), even if the enquiry concerns services delivered in London or South/East England. Clients in London and the South East will typically be handled by staff working in the London or Cambridge areas.