Administering Cisco Unified Messaging v8.0 (AUM) — A 2-day course
Please note that this course has been retired and is no longer available. Please see the Cisco page for courses currently available in this subject area.
The aim of the Administering Cisco Unified Messaging (AUM) v8.0 course is to produce competent administrators of the Cisco Unity product, up to and including Release 8.0. By the end of this course, learners will be able to perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. It is the initial course in a two-course series; the other is Implementing Cisco Unified Messaging (IUM). As such, it lays a successful foundation for participation in the engineering-level course because a learner must understand the product features and how to use them before being able to install, configure, maintain, and troubleshoot the features.
After completing this training course the student will be able to:
- Identify the components of the Cisco Unity system, describe their standard and optional features, and explain how they integrate into a unified messaging system
- Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
- Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
- Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
The primary audience for this course is as follows:
- End-user system administrators: People responsible for the day-to-day management of corporate messaging systems
- IP telephony specialised Channel Partners: People responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
- Professional Service Partners: Cisco personnel responsible for the planning, design, and implantation of Cisco Unity Systems in an IP telephony environment
The secondary audience for this course is as follows:
- Channel Partner systems engineers: People responsible for the planning and design of Cisco Unity systems in an IP telephony environment
- Cisco systems engineers: Cisco personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment
- Working knowledge of Microsoft Windows 2000
- Working knowledge of Microsoft Exchange
- A working knowledge of the features, benefits, and programming of at least one manufacturer's PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred)
This course has been retired and is no longer available.