Administering Cisco Unified Messaging v8.0 (AUM) — A 2-day course

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Retired Course; no longer available


Please note that this course has been retired and is no longer available. Please see the Cisco page for courses currently available in this subject area.

The aim of the Administering Cisco Unified Messaging (AUM) v8.0 course is to produce competent administrators of the Cisco Unity product, up to and including Release 8.0. By the end of this course, learners will be able to perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. It is the initial course in a two-course series; the other is Implementing Cisco Unified Messaging (IUM). As such, it lays a successful foundation for participation in the engineering-level course because a learner must understand the product features and how to use them before being able to install, configure, maintain, and troubleshoot the features.

Course Objectives

After completing this training course the student will be able to:

Intended Audience

The primary audience for this course is as follows:

The secondary audience for this course is as follows:



This course has been retired and is no longer available.

Course Contents

Module 1: Cisco Unified Messaging Overview

Module 2: Cisco Unified Messaging General Setup

Module 3: Cisco Unified Messaging Subscriber Configuration

Module 4: Cisco Unified System Monitoring and Maintenance

Lab Exercise 2-1: Setting up Cisco Unity

Lab Exercise 3-1: Preparing to Add Subscribers

Lab Exercise 3-2: Working with Subscribers

Lab Exercise 3-3: Creating an Audiotext Application

Lab Exercise 3-4: Configuring Emergency Dial-Outs

Lab Exercise 3-5: Using the Cisco Unity Message Monitor

Lab Exercise 4-1: Performing Cisco Unity System Monitoring and Maintenance