Cisco Voice Portal Implementation (CVPI) — A 5 day course

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This course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.


After completing this training course the student will be able to:


Cisco Unified CVP Technical Overview

Cisco Unified CVP Comprehensive

Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP

Cisco Unified CVP VoiceXML Solution

Events Log Files and Reporting

Failover, Diagnostics and Troubleshooting


Publicly scheduled dates, locations, and prices

Select a date to enquire about availability of places. For dates after 27 February 2017, please call 0333 210 0140 or use our contact form to enquire about places and availability.

Leeds — £1945 (+VAT)

Wokingham — £1945 (+VAT)

Suitable For

This course will be beneficial for Individuals with telephony or data networking background who are familiar with network infrastructure and IP Communication components upon which Cisco Unified CVP will be implemented.


Delegates must have: