CHD-100 - Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5 — A 3 day course

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Retired Course; no longer available


The Citrix CHD-100 course introduces help desk and tier 1 / tier 2 support professionals to concepts and troubleshooting strategies for XenApp and XenDesktop environments.

Students will learn the fundamental concepts behind the types of resources available from a XenApp or XenDesktop deployment, the communication requirements for each environment, and the process involved with accessing a resource from either environment.

Help desk professionals will be able to identify if an issue affects a general problem area and then break down the issue into a more specific cause. Some issues will be appropriate for the help desk to take action directly to solve. For other issues, the help desk may be required to identify and direct the issue to the appropriate team, such as XenApp or XenDesktop administrators, network administrators, application teams, or other.

Interactive Instructor-led discussion and hands-on lab exercises guide learners through help desk tasks and prepare them to troubleshoot common issues encountered in XenApp and XenDesktop environments.


Suitable For

The Citrix CHD-100 course is intended for help desk and support professionals equivalent to a tier 1 or tier 2 support level role that need to provide troubleshooting and support for XenApp and XenDesktop environments.


It is recommended that learners have basic knowledge of Microsoft Windows Server 2008 R2 environments, Active Directory, group membership within Active Directory, and experience with basic client network connectivity.


Details of all Citrix Certifications will be found at the following link:-

Citrix Certification


This course has been retired and is no longer available.


Architecture Overview

User Experience

Introduction to Troubleshooting XenApp/XenDesktop

Troubleshooting Client Connectivity

Troubleshooting XenApp Sessions, Applications and Policies

Troubleshooting XenDesktop

Troubleshooting Printing