CXA-100-1I Providing Help Desk Support for Citrix XenApp — A 3 day course

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Retired Course; no longer available


Please note that this course has been retired and is no longer available. Please review the CHD-100 - Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5 course.

This CXA-100-1I Providing Help Desk Support for Citrix XenApp course (also known as CXA1001I, CXA-1001I, CXA-1001, CXA1001) introduces help desk professionals to XenApp and prepares them to troubleshoot common issues.

Students will learn to identify whether more complex issues are related to the XenApp product, the network or directory services. By knowing the general problem area, help desk professionals can transfer cases to the appropriate person, such as a XenApp administrator or a network administrator.

Interactive instructor-led discussion and hands-on labs and exercises guide learners through help desk tasks and prepare them to troubleshoot common issues encountered in a XenApp environment.


Upon successful completion of this course, learners will be able to:

Suitable For

This course is intended for XenApp help desk professionals


It is recommended that learners have basic knowledge of Microsoft Windows Server 2003 or Microsoft Windows Server 2008 environments, Active Directory, group membership within Active Directory and experience with basic client network connectivity.


This course has been retired and is no longer available.


Introducing the Citrix Troubleshooting Methodology

Introducing XenApp

Using Administrative Consoles

Introducing Published Applications and Resources

Troubleshooting Applications

Troubleshooting Clients

Troubleshooting Policies

Troubleshooting Printing

Troubleshooting Web Interface