Verbal Communication Skills — A 2-Day Course
Course Synopsis
- Do you want to be able to get your message across clearly?
- Do you want to be able to establish and maintain co-operative workplace relationships?
The ability to communicate effectively is a key skill. This course will help you to develop communication skills that will lead to positive results when dealing with customers and colleagues.
Course Objectives
On completion of this training course, delegates will be able to:
- Define effective communication
- Demonstrate listening and questioning skills effectively
- Identify how your inner thinking affects the way you communicate
- State the relevance of non-verbal communication
- Recognise the impact of your communication style on others using recognised models
- Describe the importance of assertiveness and its impact on communication
Intended Audience
You will benefit from this course if you want to improve their confidence when building relationships with others; face to face, in meetings or on the telephone.
Publicly scheduled dates, locations, and prices
London — £845 (+VAT)
- 22–23 Sep 2010
- 2–3 Dec 2010
- 10–11 Feb 2011
- 27–28 Apr 2011
- 18–19 Jul 2011
Manchester — £845 (+VAT)
- 22–23 Sep 2010
- 22–23 Nov 2010
- 6–7 Jan 2011
- 16–17 May 2011
Leeds — £845 (+VAT)
- 18–19 Oct 2010
- 24–25 Feb 2011
- 23–24 Jun 2011
Edinburgh — £845 (+VAT)
- 25–26 Aug 2010
