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A+ Certification Electives (AG168) — A 5-Day Course
Synopsis
This five-day practical "hands-on" course will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware.
Course Objectives
On completion of this CompTIA A+ Certification Electives course,
students will be able to:
- Describe PC support industry job roles
- Manage Windows using command line tools and edit the Registry
- Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems
- Use tools to recover or restore a damaged installation
- Configure and troubleshoot local network and wireless connections
- Configure and manage users, groups, and shared resources
- Configure and secure internet connections and web browser software
- Perform preventative maintenance using approved tools and products
- Assemble, disassemble, and upgrade PC and notebook components
- Configure and update BIOS/CMOS
- Troubleshoot, optimise, and upgrade hardware
- Troubleshoot and maintain printers and scanners
This course (when completed in conjunction with "CompTIA A+ Essentials") will prepare students to take one of the CompTIA A+ Certification Elective exams:
- 220-602 CompTIA A+ Certification IT Technician
- 220-603 CompTIA A+ Certification Remote Support Technician
- 220-604 CompTIA A+ Certification Depot Technician
The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary.
Intended Audience
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.
Course Prerequisites
Students should have successfully completed the "CompTIA A+ Essentials" course or have previous experience of PC support. Specifically, it is recommended that students have the following skills and knowledge before starting this course:
- Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
- Install and configure basic peripheral devices
- Identify types and characteristics of portable computers
- Install and configure Microsoft Windows 2000 and Microsoft Windows XP
- Perform basic PC maintenance and troubleshooting
- Understand fundamental principles of securing IT systems and working safely
- Communicate effectively with customers
- Install and configure print and imaging devices
- Understand fundamental principles of implementing LANs and internet access
Publicly scheduled dates, locations, and prices
Central London — £995 (+VAT)
- 19–23 May 2008
- 9–13 Jun 2008
- 21–25 Jul 2008
- 18–22 Aug 2008
- 22–26 Sep 2008
- 27–31 Oct 2008
- 17–21 Nov 2008
- 8–12 Dec 2008
- 12–16 Jan 2009
- 9–13 Feb 2009
- 9–13 Mar 2009
- 27 Apr–1 May 2009
- 18–22 May 2009
Birmingham — £995 (+VAT)
- 19–23 May 2008
- 1–5 Sep 2008
- 24–28 Nov 2008
- 23–27 Mar 2009
Edinburgh — £995 (+VAT)
Outline Course Contents
Module 1: PC Support Industry
- PC Support Industry
- IT Technicians
- Remote Support
- Depot Technicians
- Problem Management
- Quality Assurance
Module 2: Configuring and Troubleshooting the OS
- Using the Command Prompt
- Command Prompt and Text Editors
- Navigating Directories at the Command Prompt
- File Management using a Command Prompt
- System Management Tools
- Options for Deploying Windows
- Microsoft Management Console
- Windows Optimisation Tools
- Remote Utilities
- Windows Registry
- System Recovery
- Windows Troubleshooting
- System Restore
- Emergency Repair
- Data Backup
Module 3: Network Support
- Connectivity and Client Options
- TCP/IP
- Configuring Network Properties
- Configuring Wireless Connections
- Configuring Client Options
- Sharing Resources
- Local and Domain User Accounts
- Creating User Accounts
- Planning and Implementing Groups
- Setting Share Permissions
- NTFS Folder and File Permissions
- Encrypting Files and Folders
- Auditing
- Internet Standards and Applications
- Overview of the Internet
- Development of the Internet
- Internet Services
- The World Wide Web
- Electronic Mail (Email)
- Newsgroups (Usenet)
- File Transfer Protocol (FTP)
- Telnet
- Instant Messaging
- Virtual Private Networks
- Domain Names
- Uniform Resource Indicator
- Internet Email Addresses
- Configuring Internet Access
- Accessing the Internet
- Web Browser Security
- Network Maintenance and Troubleshooting Troubleshooting Networks
- Testing TCP/IP
Module 4: PC Maintenance and Troubleshooting
- PC Maintenance
- Electrical Circuits
- Maintenance Toolkit
- Hazards
- Preventative Maintenance
- Maintaining Display Devices
- Maintaining Disk and Tape Drives
- Cleaning Inside the Case
- Power Problems
- Installing and Removing Hardware
- Disassembling a PC
- Removing Peripheral Devices
- Removing Storage Devices
- Reassembling the PC
- Adding and Removing Notebook Devices
- BIOS, CMOS, and System Resources
- BIOS and CMOS
- BIOS/CMOS Setup Programs
- System Resources
- Plug-and-Play
- Troubleshooting and Optimisation
- Diagnostic Hardware and Software
- Troubleshooting Upgrading, and Optimising Hardware
- Maintaining Printers and Scanners
- Dot Matrix Printers
- Inkjet Printers
- Laser Printers
- Other Printer Types
- Scanners
- Installing, Maintaining, and Upgrading Printers and Scanners
- Printer Troubleshooting
- Configuring and Troubleshooting Scanners
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Publicly Scheduled Training Locations
We currently run public training courses in the following locations:
- London, UK
- Leeds, West Yorkshire, UK
- Birmingham, West Midlands, UK
- Carshalton, Surrey, UK
- Chester, North West, UK
- Coventry, West Midlands, UK
- Edinburgh, Scotland, UK
- Glasgow, Scotland, UK
- Harwell, Oxfordshire, UK
- Manchester, North West, UK
- Milton Keynes, Buckinghamshire, UK
- Newark, Nottinghamshire, UK
- Reading, Berkshire, UK
- Slough, Berkshire, UK
- Stevenage, Hertfordshire, UK
- Wakefield, West Yorkshire, UK
- Wokingham, Berkshire, UK
Most UK public training courses are available on a monthly basis.
Please see the individual course outlines or our public
training schedule
for details.
In-house (on-site) training locations
We deliver in-house courses at client premises and/or training facilities in
any part of the world which is practically and commercially accessible.
Our In-house training guidelines
outline our basic requirements and our UK pricing structure. To estimate costs
for training in other countries, simply convert to your local currency and then
make a rough calculation of our tutor's costs for travelling to and staying at
your location.
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