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A+ Certification Essentials (AG166) — A 5-Day Course
Synopsis
This five-day practical "hands-on" course will teach support newcomers the fundamental principles of supporting desktop and portable computers and operating systems.
Course Objectives
On completion of this CompTIA A+ Certification Essentials course,
students will be able to:
- Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
- Install and configure peripheral devices
- Identify types and characteristics of portable computers
- Install and configure Microsoft Windows 2000 and Microsoft Windows XP
- Perform basic PC maintenance and troubleshooting
- Understand fundamental principles of securing IT systems and working safely
- Communicate effectively with customers
- Install and configure print and imaging devices
- Understand fundamental principles of implementing LANs and internet access
This course will prepare students for the 220-601 A+ Certification Essentials exam.
The course consists of two volumes, a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary.
Intended Audience
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.
Course Prerequisites
Students should have successfully completed PC Fundamentals or have basic experience of using a PC, Windows and browsing the Web. The following key skills are recommended:
- Use a keyboard and mouse
- Recognise the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs
- Start the computer and navigate the Desktop
- Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories
- Use Internet Explorer to view websites
Publicly scheduled dates, locations, and prices
Central London — £995 (+VAT)
- 2–6 Jun 2008
- 14–18 Jul 2008
- 11–15 Aug 2008
- 15–19 Sep 2008
- 13–17 Oct 2008
- 3–7 Nov 2008
- 1–5 Dec 2008
- 5–9 Jan 2009
- 2–6 Feb 2009
- 2–6 Mar 2009
- 20–24 Apr 2009
- 11–15 May 2009
- 1–5 Jun 2009
Manchester — £995 (+VAT)
- 9–13 Jun 2008
- 20–24 Oct 2008
- 9–13 Mar 2009
Birmingham — £995 (+VAT)
- 30 Jun–4 Jul 2008
- 22–26 Sep 2008
- 26–30 Jan 2009
- 8–12 Jun 2009
Edinburgh — £995 (+VAT)
- 11–15 Aug 2008
- 8–12 Dec 2008
- 27 Apr–1 May 2009
Glasgow — £995 (+VAT)
Outline Course Contents
Module 1: PC Components
- The Visible PC
- Introduction to the PC
- Key Functions of a PC
- The System Case
- I/O Ports and Cables
- PS2 Ports
- Parallel Ports
- Serial Ports
- USB Ports
- SCSI
- IEEE 1394 (Firewire)
- Modem and Network Ports
- Audio Ports
- Joystick/MIDI Ports
- Adding and Removing Peripherals
- Motherboards
- Motherboard Layout
- System Clock
- Bus Architecture
- Motherboard Components
- Expansion Bus and Adapter Cards
- Motherboard Form Factors
- Power Supply Unit (PSU)
- Processors
- Central Processing Unit (CPU)
- Processor Terminology
- Multitasking
- Multiprocessing and Multithreading
- Intel Processors
- AMD Processors
- Processor Sockets and Chipsets
- Memory
- Memory Types
- Memory Packaging
- Memory Characteristics
- Storage Devices
- Storage Devices
- Hard Drives
- Installing a Storage Device
- Preparing a Hard Disk
- Floppy Drives
- Optical Disk Storage
- Flash Memory
- Tape Drives
- Peripheral Devices
- PC Display Screens
- Graphics Adapter
- Installing a Graphics Adapter and Display
- TV Tuners
- Sound Cards
- I/O and Communications Adapters
Module 2: Portable Computers
- Portable Computers Portable and Desktop Computers
- Notebooks
- Tablet PC
- Personal Digital Assistants (PDAs)
Module 3: Operating Systems
- Features of Operating Systems
- Microsoft Operating Systems
- Overview of Windows 2000
- Overview of Windows XP
- Workgroups and Domains
- UNIX and Linux
- Apple Mac OS X
- Novell NetWare
- Installing and Upgrading Windows
- Overview of OS Installations
- Preparing the Hard Disk
- Domain or Workgroup Selection
- Installation Methods
- Setup Failure and Recovery
- Upgrading the OS
- Options for Deploying Windows
- The Windows Boot Process
- Windows Boot Files
- Initial Startup Process
- The BOOT.INI File
- Managing Windows Features of the Desktop
- Windows Administrative Tools
- Changing System Settings
- Configuring Hardware
- Optimising Windows Performance Options
- Screen Savers and Power Management
- Managing Software
- Managing Services
- Windows Storage Management
- Disk Management
- Navigating Windows
- Working with Folders
- Working with Files
- Searching For Files
- The Recycle Bin
- My Network Places
Module 4: PC Support
- Hardware Maintenance and Troubleshooting
- Troubleshooting Techniques
- Troubleshooting Power Problems
- Troubleshooting POST
- Troubleshooting Internal Devices
- Troubleshooting Peripherals
- Notebook Troubleshooting
- Preventative Maintenance
- Troubleshooting the Operating System
- Error Categories
- Advanced Startup Options
- Diagnosing Problems
- Troubleshooting Applications
- Remote Features
- Security
- Security Fundamentals
- Windows Security Overview
- Internet Security
- Malware
- Data Security
- Safety and Environmental Issues
- Health and Safety
- Static Electricity and ESD
- Materials Handling
- Storage of Components for Future Use
- Disposal of Consumables and Computer Equipment
- Professionalism and Communication
- Customer Service Skills
- Basic Troubleshooting Approach
- Giving Feedback
- Communication with a Customer
- Professionalism
- Handling Customer Complaints
Module 5: Printers and Scanners
- Printers and Scanners
- The Print Process
- Installing and Configuring a Printer
- Operating and Troubleshooting Printers
- Scanners
- Installing and Using a Scanner
Module 6: Networking
- Network Concepts
- What is a Network?
- Network Components
- Network Topologies
- The OSI Model
- IEEE 802 Standards
- Network Devices
- Network Transport Protocols
- Implementing a LAN Server and Peer-to-Peer Networks
- Network Components
- Implementing a LAN
- Network Troubleshooting Basics
- WAN and Internet Connectivity
- Wide Area Networks and the Internet
- Accessing the Internet
- Cellular Devices
- Voice-over-IP
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Publicly Scheduled Training Locations
We currently run public training courses in the following locations:
- London, UK
- Leeds, West Yorkshire, UK
- Birmingham, West Midlands, UK
- Carshalton, Surrey, UK
- Chester, North West, UK
- Coventry, West Midlands, UK
- Edinburgh, Scotland, UK
- Glasgow, Scotland, UK
- Harwell, Oxfordshire, UK
- Manchester, North West, UK
- Milton Keynes, Buckinghamshire, UK
- Newark, Nottinghamshire, UK
- Reading, Berkshire, UK
- Slough, Berkshire, UK
- Stevenage, Hertfordshire, UK
- Wakefield, West Yorkshire, UK
- Wokingham, Berkshire, UK
Most UK public training courses are available on a monthly basis.
Please see the individual course outlines or our public
training schedule
for details.
In-house (on-site) training locations
We deliver in-house courses at client premises and/or training facilities in
any part of the world which is practically and commercially accessible.
Our In-house training guidelines
outline our basic requirements and our UK pricing structure. To estimate costs
for training in other countries, simply convert to your local currency and then
make a rough calculation of our tutor's costs for travelling to and staying at
your location.
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