CompTIA A+ Certification 220-802 Support Skills (2012 Objectives) — A 5 day course

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The CompTIA A+ Support Skills courses are intended for students wishing to qualify with CompTIA A+ Certification.

A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting.

A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills.

Successful candidates will also provide appropriate customer support and understand the basics of virtualization, desktop imaging, and deployment.


Upon successful completion of this course, students will be able to:


Supporting Windows 1

Supporting Windows 2

Troubleshooting Windows

Troubleshooting PC Hardware

Supporting Networks

Publicly scheduled dates, locations, and prices

A schedule of dates for this subject is not currently available. Please call 0333 210 0140 or use our contact form to enquire about places and availability.

Suitable For

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals.

It is also suitable for students wanting to improve their skills in PC support and administration.

By completing this course, students will also be assisted with entry into a career in ICT.

This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst.

Follow-On Courses

Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork For more advanced training, including:


Students should have some basic experience of using a PC, Windows, and browsing the web.

It is also recommended that you complete the CompTIA A+ Certification 220-801 Support Skills (2012 Objectives) course before starting this course.

Specifically, it is recommended that students have the following skills and knowledge before starting this course:


This 5-day hands-on course is designed to prepare students for the 220-802 A+ exam. It focuses on supporting Microsoft Windows, configuring SOHO networks with internet access, troubleshooting, and mobile devices such as smartphones.

Please note the exam is not taken at the end of the course nor is the exam included in the course fee.

This link will provide details of all the CompTIA Certifications.