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Network+ Certification Support Skills 2005 (AG518) — A 5-Day Course
Synopsis
This practical five-day hands-on course is intended for students wishing to qualify with Network+ Certification. It specifically prepares for the new exam content that launched in 2005.
Course Objectives
On completion of this CompTIA A+ Operating System Support Skills course,
students will be able to:
- Identify network topologies, cabling, connectors, and components
- Install and configure a network card and client software
- Identify network protocols and define the concepts of network layers
- Understand and implement the TCP/IP protocol
- Identify the features of network and client operating systems (Windows, NetWare, Linux, Mac OS)
- Configure remote and wireless network connections
- Configure user and security settings for an operating system
- Use test equipment to troubleshoot network connectivity
- This course has been approved under the CompTIA Authorized Quality Curriculum program
Intended Audience
This course has been created for students with the responsibility for installing, maintaining and troubleshooting local area networks, with particular emphasis on Microsoft Windows and Novell NetWare. The course has been developed to produce competent network support engineers that are capable of taking and passing CompTIA's Network+ Certification exam. This qualification is particularly recommended for students who wish to progress to the Microsoft Certified Systems Engineer qualification.
Course Prerequisites
A typical student will have 6-12 months of post A+ Certification experience (or equivalent). The key objective of the course is to provide enough information for a student to become a competent network support engineer, capable of taking and passing the Network+ Certification test.
Students should meet the following criteria prior to attending the course:
- Taken and passed both A+ Certification exams or have equivalent knowledge and experience
- Six months to one year of post A+ Certification support experience
- Extensive experience of supporting end-users and PC-based systems
Publicly scheduled dates, locations, and prices
Central London — £995 (+VAT)
- 7–11 Jul 2008
- 4–8 Aug 2008
- 15–19 Sep 2008
- 27–31 Oct 2008
- 15–19 Dec 2008
- 16–20 Feb 2009
- 30 Mar–3 Apr 2009
- 11–15 May 2009
- 22–26 Jun 2009
Birmingham — £995 (+VAT)
Reading — £995 (+VAT)
- 9–13 Jun 2008
- 6–10 Oct 2008
- 9–13 Feb 2009
- 8–12 Jun 2009
Manchester — £995 (+VAT)
- 15–19 Sep 2008
- 26–30 Jan 2009
- 1–5 Jun 2009
Exeter — £995 (+VAT)
Outline Course Objectives
Module 1: Networking Fundamentals
- LANs, WANs and the Internet
- Uses and Benefits of a LAN
- Network Components
- Server-based Networks
- Peer-to-Peer Networks
- Introduction to Topologies
- Physical and Logical Topologies
- Star, Bus, Ring, Other Topologies
- Introduction to Transmission Media
- Media Bandwidth
- Media Types
- Twisted-pair Cable (TP)
- Coaxial Cable
- Fibre Optic Cable
- Firewire (IEEE 1394)
- USB
- Structured Wiring Systems
- Crimping Cables
- Wiring for UTP Cable
- Wiring for a Cross-over Cable
- Installing a NIC
- Network Card Drivers
Module 2: The OSI Model
- Introducing the OSI model
- Physical Layer
- Data Link Layer
- 802 Standards
- Media Access
- Contention
- Token Passing
- Demand Priority
- Ethernet
- Token Ring
- Fibre Distributed Data Interface (FDDI)
- AppleTalk
- Network components (Repeaters, Hubs, MAUs, Switches, Bridges)
- Network Layer
- Transport Layer
- Routers
- Static and Dynamic Routers
- Brouters
- Layer 3 Switches
- Overview of Transport Protocols
- Characteristics of Network Protocols
- Choosing a Protocol
- Adding and Removing Protocols
- Session, Presentation and Application Layers
- Client/Server Protocols
Module 3: Major Network Operating Systems
- Server Network Operating Systems
- Workstation Software
- Identifying a Machine on the Network
- Connecting to Network Resources
- Using Network Printers
- Shared Fax Systems
- Macintosh Clients
- Network Applications
- E-mail
- Scheduling
- GroupWare
- Shared Network Applications
- Novell NetWare
- Windows NT
- The Windows 2000 Family
- Combining Windows and NetWare
- The Network File System (NFS)
- UNIX
- Linux
- OS/2
- Apple Macintosh
- Client-Server Systems
- Network Attached Storage
- Configuring Network Services
Module 4: TCP/IP Fundamentals
- Development of TCP/IP
- Why is TCP/IP so Popular?
- TCP/IP as an Open Standard
- The TCP/IP Protocol Suite
- Transmission Control Protocol (TCP)
- User Datagram Protocol (UDP)
- Internet Protocol
- TCP/IP Services
- E-mail (SMTP Protocol)
- Post Office Protocol (POP)
- Internet Message Access Protocol (IMAP)
- The World Wide Web: HTTP
- Other TCP/IP Services
- TCP/IP Ports
- TCP/IP Filtering
- IP Addresses
- Subnet Mask
- Creating Subnets
- Planning an IP Addressing Scheme
- Applying for an Internet Network Address
- Address Allocation for Private Networks
- Default Gateway
- Supernetting
- IP Version 6
- ZEROCONF Networks
- TCP/IP Configuration Parameters
- Dynamic Host Configuration Protocol
- Host Names and FQDNs
- Name Resolution using the HOSTS File
- Name Resolution using DNS
- Server (NetBIOS) Names
- UNC Names
- Name Discovery
- Using an LMHOSTS File
- WINS Servers
- TCP/IP Utilities
- ARP / RARP
- PING
- TRACERT / TRACEROUTE
- NETSTAT
- ROUTE
- NBTSTAT
- IPCONFIG
- IFCONFIG
- NSLOOKUP
- FTP
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Module 5: Network Remote Access
- Wireless Networks
- Wireless Transmission Techniques
- Microwave
- Infrared
- Radio
- Single Frequency and Spread Spectrum
- Bluetooth
- Setting Up a Wireless Network
- WAN Overview
- Dedicated / Leased Lines
- Digital Leased Lines
- Switched Networks
- Circuit Switching
- Packet Switching
- X.25
- Frame Relay
- ISDN
- Fibre Distributed Data Interface (FDDI)
- Public Networks
- The Internet
- Protocols (SLIP / PPP)
- Tunneling / Encapsulation (PPTP / L2TP)
- Requirements for Remote Connectivity
- Remote Client and Server Configuration
- Virtual Private Networks (VPN)
- Remote Desktop Protocol (RDP)
- Intranets and Extranets
- VLANs
- Troubleshooting Remote Connectivity for Small Offices
Module 6: Network Administration and Security Network
- Operating System Security
- Administrative / Supervisory Account
- Creating and Managing User Accounts
- Groups
- Setting Share Permissions
- Auditing
- Windows NTFS Security
- Setting File and Directory Permissions
- What Makes an Operating System Secure?
- Types of Attack
- Types of Defense
- Password Principles
- Authenticating User Logon Requests (Kerberos, RADIUS, Wireless Security)
- Encryption and Password Hashing
- Encryption Technology
- Encryption Systems
- IPSec
- Firewalls
- Proxy Servers
- NAT and ICS
- Fault Tolerance and Redundancy
- Backup Strategies
- Virus Prevention
- Power Management
- UPS
- Disk Fault Tolerance
Module 7: Troubleshooting Troubleshooting Equipment
- Terminators
- Loopback Test
- Crossover Cable
- Volt-Ohm Meters
- Tone Generators and Probe
- Cable Testers and Certifiers
- Time-Domain Reflectometer (TDR)
- Product Indicators Test Frame and Packet Generators
- Network Monitors
- Protocol Analyzer
- SNMP
- Overview of Troubleshooting Procedures
- Troubleshooting Networks
- Troubleshooting Cabling
- Troubleshooting Infrastructure
- Routing Issues
- Troubleshooting Name Resolution
- Establishing a Session
- Troubleshooting Services
- User Problems
- Service Packs and Driver Updates
- Performance Monitor
- Network Monitor
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Publicly Scheduled Training Locations
We currently run public training courses in the following locations:
- London, UK
- Leeds, West Yorkshire, UK
- Birmingham, West Midlands, UK
- Carshalton, Surrey, UK
- Chester, North West, UK
- Coventry, West Midlands, UK
- Edinburgh, Scotland, UK
- Glasgow, Scotland, UK
- Harwell, Oxfordshire, UK
- Manchester, North West, UK
- Milton Keynes, Buckinghamshire, UK
- Newark, Nottinghamshire, UK
- Reading, Berkshire, UK
- Slough, Berkshire, UK
- Stevenage, Hertfordshire, UK
- Wakefield, West Yorkshire, UK
- Wokingham, Berkshire, UK
Most UK public training courses are available on a monthly basis.
Please see the individual course outlines or our public
training schedule
for details.
In-house (on-site) training locations
We deliver in-house courses at client premises and/or training facilities in
any part of the world which is practically and commercially accessible.
Our In-house training guidelines
outline our basic requirements and our UK pricing structure. To estimate costs
for training in other countries, simply convert to your local currency and then
make a rough calculation of our tutor's costs for travelling to and staying at
your location.
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