ITIL® Training UK

This section of the site contains the full range of our ITIL® training and our ITIL® training courses.

Courses offered in this topic are as indicated ( Open Public Course  Closed In-House Course)

• Measuring and Justifying IT Services — A 2-Day Course
• Defining and Valuing IT Services — A 3-Day Course
• ICT Infrastructure Management — A 3-Day Course
• ITIL® Infrastructure Management — A 5-Day Course

ITIL® stands for IT Infrastructure Library. It is designed to simplify and standardise IT language in order to save time and resources when dealing with queries. It also sets in place process for dealing with all types of challenges the IT department faces from Change Management to Disaster Recovery to Help Desk Management to Service delivery and minimum service levels. It adds value by setting expectations and improving the delivery of IT support in accordance with business requirements.

Benefits of ITIL

• Ensuring the quality of services delivered matches business expectations. Achieved by negotiating, agreeing, monitoring and reporting on service levels with the business. Expectation setting also has the effect of reducing short-notice requests for changes from the business.
• Changing the culture of the IT organisation to that of a customer service focus that is priority-based and uses a process-driven approach leading to consistent and predictable levels of support rather than operating solely on technology expertise and relying on "heroic acts" and dedication by staff to deliver good service. Move from fire-fighting to control.
• Less duplication of work and hence improved efficiency and productivity of support staff. With ITIL everything that happens on the IT infrastructure is logged: resolutions to incidents and problems are documented and are re-used rather than needing to be solved repeatedly.
• Improved manageability of IT changes (h/w and software upgrades and new services as well as resolutions to problems) leading to less disruption caused by changes causing incidents and problems.
• Less reliance on key, members of IT staff from adopting a process-based approach and using a databases to capture knowledge. Small organisations are particularly susceptible to a key member of IT staff leaving.

If you are looking for a particular ITIL training course title or training for a particular ITIL examination, but don’t see it listed in the indented left hand menu, please contact our sales team via our training enquiries form or the training telephone number shown towards the bottom of the left hand column.

Publicly scheduled dates, locations, and prices