ITIL® Training UK
About ITIL® Training
GBdirect are proud to offer a comprehensive range of ITIL training courses and ITIL certification.
This section of the site contains our ITIL® training and ITIL® training courses.
Courses offered in this topic are as indicated (
Open Public Course 
Closed In-House Course)
- ITIL® V3 Foundation Certificate in IT Service Management — A 3-Day Course
- ITIL® Foundation Bridging from Version 2 to Version 3 — A 2-Day Course
- ITIL® V3 Lifecycle Certificate in Continual Service Improvement — A 3-Day Course
- ITIL® V3 Lifecycle Certificate in Service Design — A 3-Day Course
- ITIL® V3 Lifecycle Certificate in Service Operations — A 3-Day Course
- ITIL® V3 Lifecycle Certificate in Service Strategy — A 3-Day Course
- ITIL® V3 Lifecycle Certificate in Service Transition — A 3-Day Course
- ITIL® V3 Capability Certificate in Operational Support and Analysis — A 5-Day Course
- ITIL® V3 Capability Certificate in Planning, Protection and Optimisation — A 5-Day Course
- ITIL® V3 Capability Certificate in Release, Control and Validation — A 5-Day Course
- ITIL® V3 Capability Certificate in Service Offerings and Agreement — A 5-Day Course
- ITIL® Managers Bridging Course from Versions 1/2 to Version 3 Diploma — A 5-Day Course
- ITIL® V3 Managing Across the Lifecycle — A 5-Day Course
- ITIL® V3 Foundation Certificate in IT Service Management Plus — A 5-Day Course
ITIL® stands for IT Infrastructure Library. It is designed to simplify and standardise IT language in order to save time and resources when dealing with queries. It also sets in place process for dealing with all types of challenges the IT department faces from Change Management to Disaster Recovery to Help Desk Management to Service delivery and minimum service levels. It adds value by setting expectations and improving the delivery of IT support in accordance with business requirements.
Benefits of ITIL
- Ensuring the quality of services delivered matches business expectations. Achieved by negotiating, agreeing, monitoring and reporting on service levels with the business. Expectation setting also has the effect of reducing short-notice requests for changes from the business.
- Changing the culture of the IT organisation to that of a customer service focus that is priority-based and uses a process-driven approach leading to consistent and predictable levels of support rather than operating solely on technology expertise and relying on "heroic acts" and dedication by staff to deliver good service. Move from fire-fighting to control.
- Less duplication of work and hence improved efficiency and productivity of support staff. With ITIL everything that happens on the IT infrastructure is logged: resolutions to incidents and problems are documented and are re-used rather than needing to be solved repeatedly.
- Improved manageability of IT changes (hardware and software upgrades and new services as well as resolutions to problems) leading to less disruption caused by changes causing incidents and problems.
- Less reliance on key, members of IT staff from adopting a process-based approach and using a databases to capture knowledge. Small organisations are particularly susceptible to a key member of IT staff leaving.
ITIL v3 Training Courses:
There are 3 Levels to ITIL, Foundation, Practitioner and Management level.
Please click on the boxes below to be taken to the relevant course outline.
ITIL has always been about aligning provision and management of IT Services to meet the requirements of the business organization. ITIL Version 3 is intended to make ITIL more relevant and accessible by:
- Integrating business and IT service strategies more closely
- Providing fit-for-purpose transition models
- Describing management of service provision and sourcing
- Easing implementation and management of services in a changing environment
- Improving measurement and demonstration of value (cost-benefit analysis)
- Identifying triggers for service improvement throughout the service lifecycle
- Addressing gaps which existed or have arisen in the current version
ITIL Version 3 Qualifications
The new ITIL qualifications scheme recognises the value of existing v2 qualifications and introduces a system that enables an individual to gain credits for ITIL v2 and v3 courses. Once candidates have accumulated a sufficient number of credits they can be awarded the ITIL Diploma in IT Service Management.
Foundation
The new Foundation Level remains similar to the existing course, with the same examination format, but with more focus on the Service Lifecycle phases and where the new and existing processes and functions fit within these. There is less detailed emphasis on some of the processes and methods as there are now more to cover. The Foundation certificate, as now, is a pre-requisite to the next level of courses. Also, the Foundation certificate is worth 2 credits towards achieving the ITIL Diploma.
Intermediate
There are two streams here, a Lifecycle stream and a Capability stream.
Each of the 5 Lifecycle stream courses covers one core book (thus one phase of the Service Lifecycle), and replaces the version 2 Manager's course, which covered only the two core books (Service Delivery and Service Support), and comprise:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
The Intermediate Lifecycle certificates are each worth 4 credits towards achieving the ITIL Diploma
Each of the 4 Capability stream courses covers a set of processes, similar to a version 2 clustered practitioner course, and comprise:
- Service Portfolio & Relationship Management
- Service Design & Optimization
- service Monitoring & Control
- Service Operation & Support
The Intermediate Capability certificates are each worth 3 credits towards achieving the ITIL Diploma. There is also a course available called Managing Across The Lifecycle (worth 5 credits) which consolidates knowledge of the Service Lifecycle.
Gaining 22 credits through Foundation, Intermediate (Capability and/or Lifecycle) enables one to achieve the ITIL Diploma (without further examinations).
Advanced
This level is still being developed, but may well consist of achievement in something other than ITIL examinations, such a recognition from others based on a body of work, or amount of practical experience.
What about Version 2 courses?
ITIL version 2.0 will remain valid for some time to come, but it will also be straightforward to upgrade any V2 qualifications to ITIL version 3, as each V2 qualification gained will count towards the credits required for the ITIL Diploma.
Upgrading your ITIL v2 qualification:
- There is a one day conversion course at foundation level which covers the differences between v2 and v3 and allows someone to take an exam to demonstrate their understanding of the ITIL v3 approach.
- Soon to come - Any ITIL v2 Manager who wishes to gain the v3 Diploma will be able to take a bridging course and pass an examination. The three day course will cover the new concepts within ITIL v3 and fully integrates the benefits of the lifecycle approach.
- ITIL v 2 Practitioner qualifications count towards the ITIL Diploma in Service Management. Depending on whether an individual holds a single topic certificate or a clustered certificate the credits will vary.
If you are looking for a particular ITIL training course title or training for a particular ITIL examination, but don’t see it listed in the indented left hand menu, please contact our sales team via our training enquiries form or the training telephone number shown towards the bottom of the left hand column.
ITIL V3 public courses schedule
Foundation Certificate in IT Service Management - ITILV3, three days (course outline)
London — £895 (+VAT)
- 15–17 Mar 2010
- 17–19 Mar 2010
- 22–24 Mar 2010
- 24–26 Mar 2010
- 29–31 Mar 2010
- 30 Mar–1 Apr 2010
- 6–8 Apr 2010
- 7–9 Apr 2010
- 12–14 Apr 2010
- 19–21 Apr 2010
- 21–23 Apr 2010
- 26–28 Apr 2010
- 28–30 Apr 2010
- 5–7 May 2010
- 10–12 May 2010
- 17–19 May 2010
- 24–26 May 2010
- 26–28 May 2010
- 2–4 Jun 2010
- 7–9 Jun 2010
- 14–16 Jun 2010
- 21–23 Jun 2010
- 23–25 Jun 2010
- 28–30 Jun 2010
- 30 Jun–2 Jul 2010
- 5–7 Jul 2010
- 7–9 Jul 2010
- 12–14 Jul 2010
- 14–16 Jul 2010
- 19–21 Jul 2010
- 26–28 Jul 2010
- 2–4 Aug 2010
- 9–11 Aug 2010
- 11–13 Aug 2010
- 16–18 Aug 2010
- 23–25 Aug 2010
- 31 Aug–2 Sep 2010
- 6–8 Sep 2010
- 13–15 Sep 2010
- 20–22 Sep 2010
- 22–24 Sep 2010
- 29 Sep–1 Oct 2010
- 4–6 Oct 2010
- 13–15 Oct 2010
- 18–20 Oct 2010
- 25–27 Oct 2010
- 27–29 Oct 2010
- 1–3 Nov 2010
- 3–5 Nov 2010
- 8–10 Nov 2010
- 15–17 Nov 2010
- 17–19 Nov 2010
- 24–26 Nov 2010
- 29 Nov–1 Dec 2010
- 6–8 Dec 2010
- 13–15 Dec 2010
- 15–17 Dec 2010
- 20–22 Dec 2010
Bournemouth — £895 (+VAT)
- 6–8 Sep 2010
Exeter — £895 (+VAT)
- 5–7 May 2010
- 21–23 Jul 2010
- 4–6 Oct 2010
Wokingham — £895 (+VAT)
- 29–31 Mar 2010
- 7–9 Apr 2010
- 2–4 Jun 2010
- 7–9 Jul 2010
- 16–18 Aug 2010
- 13–15 Sep 2010
- 18–20 Oct 2010
- 10–12 Nov 2010
- 13–15 Dec 2010
Bracknell — £895 (+VAT)
- 19–21 Apr 2010
- 7–9 Jun 2010
- 19–21 Jul 2010
- 23–25 Aug 2010
- 11–13 Oct 2010
- 22–24 Nov 2010
Reading — £895 (+VAT)
- 14–16 Apr 2010
- 30 Jun–2 Jul 2010
- 7–9 Jul 2010
- 4–6 Aug 2010
- 13–15 Sep 2010
- 6–8 Oct 2010
- 10–12 Nov 2010
- 15–17 Dec 2010
Bristol — £895 (+VAT)
- 22–24 Mar 2010
- 17–19 May 2010
- 19–21 May 2010
- 9–11 Jun 2010
- 21–23 Jun 2010
- 12–14 Jul 2010
- 16–18 Aug 2010
- 1–3 Sep 2010
- 25–27 Oct 2010
- 17–19 Nov 2010
- 15–17 Dec 2010
Cardiff — £895 (+VAT)
- 17–19 May 2010
- 12–14 Jul 2010
- 13–15 Sep 2010
- 15–17 Nov 2010
Swindon — £895 (+VAT)
- 7–9 Apr 2010
- 17–19 May 2010
- 24–26 May 2010
- 16–18 Jun 2010
- 21–23 Jun 2010
- 19–21 Jul 2010
- 9–11 Aug 2010
- 13–15 Sep 2010
- 11–13 Oct 2010
- 27–29 Oct 2010
- 8–10 Nov 2010
- 6–8 Dec 2010
- 8–10 Dec 2010
Basildon, Essex — £895 (+VAT)
- 7–9 Apr 2010
- 2–4 Jun 2010
Milton Keynes — £895 (+VAT)
- 7–9 Apr 2010
- 12–14 May 2010
- 9–11 Jun 2010
- 7–9 Jul 2010
- 4–6 Aug 2010
- 1–3 Sep 2010
- 11–13 Oct 2010
- 10–12 Nov 2010
- 1–3 Dec 2010
Cambridge — £895 (+VAT)
- 26–28 May 2010
Warwick — £895 (+VAT)
- 22–24 Mar 2010
- 19–21 Apr 2010
- 4–6 May 2010
- 17–19 May 2010
- 7–9 Jun 2010
- 21–23 Jun 2010
- 5–7 Jul 2010
- 19–21 Jul 2010
- 2–4 Aug 2010
- 16–18 Aug 2010
- 6–8 Sep 2010
- 20–22 Sep 2010
- 4–6 Oct 2010
- 18–20 Oct 2010
- 15–17 Nov 2010
- 29 Nov–1 Dec 2010
- 6–8 Dec 2010
Coventry — £895 (+VAT)
- 26–28 Apr 2010
- 21–23 Jun 2010
- 19–21 Jul 2010
- 31 Aug–2 Sep 2010
- 8–10 Nov 2010
- 20–22 Dec 2010
Birmingham — £895 (+VAT)
- 17–19 Mar 2010
- 29–31 Mar 2010
- 14–16 Apr 2010
- 17–19 May 2010
- 30 Jun–2 Jul 2010
- 12–14 Jul 2010
- 25–27 Aug 2010
- 15–17 Sep 2010
- 27–29 Oct 2010
- 15–17 Nov 2010
- 8–10 Dec 2010
Peterborough — £895 (+VAT)
- 14–16 Jun 2010
- 13–15 Sep 2010
- 13–15 Dec 2010
Leicester — £895 (+VAT)
- 24–26 Mar 2010
- 12–14 Apr 2010
- 5–7 May 2010
- 26–28 May 2010
- 23–25 Jun 2010
- 26–28 Jul 2010
- 9–11 Aug 2010
- 22–24 Sep 2010
- 18–20 Oct 2010
- 24–26 Nov 2010
- 15–17 Dec 2010
Telford — £895 (+VAT)
- 7–9 Jun 2010
- 6–8 Sep 2010
Derby — £895 (+VAT)
- 10–12 May 2010
- 9–11 Aug 2010
- 8–10 Nov 2010
Chester — £895 (+VAT)
- 24–26 May 2010
Chesterfield — £895 (+VAT)
- 9–11 Jun 2010
- 22–24 Sep 2010
- 15–17 Dec 2010
Liverpool — £895 (+VAT)
- 29–31 Mar 2010
- 1–3 Jun 2010
- 26–28 Jul 2010
- 31 Aug–2 Sep 2010
- 29 Nov–1 Dec 2010
Manchester — £895 (+VAT)
- 15–17 Mar 2010
- 24–26 Mar 2010
- 7–9 Apr 2010
- 12–14 Apr 2010
- 19–21 Apr 2010
- 4–6 May 2010
- 5–7 May 2010
- 12–14 May 2010
- 17–19 May 2010
- 26–28 May 2010
- 2–4 Jun 2010
- 9–11 Jun 2010
- 14–16 Jun 2010
- 21–23 Jun 2010
- 30 Jun–2 Jul 2010
- 12–14 Jul 2010
- 28–30 Jul 2010
- 4–6 Aug 2010
- 9–11 Aug 2010
- 11–13 Aug 2010
- 23–25 Aug 2010
- 25–27 Aug 2010
- 6–8 Sep 2010
- 15–17 Sep 2010
- 22–24 Sep 2010
- 29 Sep–1 Oct 2010
- 4–6 Oct 2010
- 11–13 Oct 2010
- 20–22 Oct 2010
- 27–29 Oct 2010
- 1–3 Nov 2010
- 8–10 Nov 2010
- 17–19 Nov 2010
- 24–26 Nov 2010
- 29 Nov–1 Dec 2010
- 6–8 Dec 2010
- 15–17 Dec 2010
Preston — £895 (+VAT)
- 15–17 Mar 2010
- 19–21 Apr 2010
- 21–23 Jun 2010
- 16–18 Aug 2010
Leeds — £895 (+VAT)
- 17–19 Mar 2010
- 22–24 Mar 2010
- 12–14 Apr 2010
- 14–16 Apr 2010
- 19–21 Apr 2010
- 21–23 Apr 2010
- 26–28 Apr 2010
- 10–12 May 2010
- 12–14 May 2010
- 17–19 May 2010
- 19–21 May 2010
- 24–26 May 2010
- 2–4 Jun 2010
- 16–18 Jun 2010
- 21–23 Jun 2010
- 28–30 Jun 2010
- 5–7 Jul 2010
- 7–9 Jul 2010
- 19–21 Jul 2010
- 21–23 Jul 2010
- 4–6 Aug 2010
- 11–13 Aug 2010
- 16–18 Aug 2010
- 18–20 Aug 2010
- 1–3 Sep 2010
- 13–15 Sep 2010
- 22–24 Sep 2010
- 29 Sep–1 Oct 2010
- 11–13 Oct 2010
- 20–22 Oct 2010
- 27–29 Oct 2010
- 8–10 Nov 2010
- 15–17 Nov 2010
- 24–26 Nov 2010
- 6–8 Dec 2010
- 8–10 Dec 2010
- 15–17 Dec 2010
- 20–22 Dec 2010
Sunderland — £895 (+VAT)
- 7–9 Apr 2010
- 5–7 May 2010
- 2–4 Jun 2010
- 5–7 Jul 2010
- 4–6 Aug 2010
- 8–10 Sep 2010
- 6–8 Oct 2010
- 1–3 Nov 2010
- 1–3 Dec 2010
Edinburgh — £895 (+VAT)
- 29–31 Mar 2010
- 7–9 Apr 2010
- 19–21 May 2010
- 21–23 Jun 2010
- 21–23 Jul 2010
- 27–29 Sep 2010
- 24–26 Nov 2010
Glasgow — £895 (+VAT)
- 21–23 Apr 2010
- 4–6 May 2010
- 19–21 May 2010
- 23–25 Jun 2010
- 31 Aug–2 Sep 2010
- 20–22 Oct 2010
- 8–10 Dec 2010
Aberdeen — £895 (+VAT)
- 5–7 May 2010
- 2–4 Jun 2010
- 20–22 Jul 2010
- 8–10 Sep 2010
- 25–27 Oct 2010
- 15–17 Dec 2010
ITIL Foundation Bridging from Version 2 to Version 3, two days (course outline)
London — £595 (+VAT)
- 22–23 Mar 2010
- 15–16 Apr 2010
- 22–23 Apr 2010
- 27–28 May 2010
- 17–18 Jun 2010
- 28–29 Jun 2010
- 12–13 Jul 2010
- 15–16 Jul 2010
- 16–17 Aug 2010
- 26–27 Aug 2010
- 9–10 Sep 2010
- 23–24 Sep 2010
- 11–12 Oct 2010
- 25–26 Oct 2010
- 8–9 Nov 2010
- 18–19 Nov 2010
- 9–10 Dec 2010
Wokingham — £595 (+VAT)
- 13–14 May 2010
- 5–6 Jul 2010
- 19–20 Aug 2010
- 16–17 Sep 2010
- 21–22 Oct 2010
- 8–9 Nov 2010
- 16–17 Dec 2010
Reading — £595 (+VAT)
- 18–19 Mar 2010
- 16–17 Sep 2010
- 13–14 Dec 2010
Bristol — £595 (+VAT)
- 17–18 May 2010
- 19–20 Aug 2010
- 15–16 Nov 2010
Swindon — £595 (+VAT)
- 12–13 Apr 2010
- 19–20 Jul 2010
- 25–26 Oct 2010
Milton Keynes — £595 (+VAT)
- 17–18 Jun 2010
- 14–15 Oct 2010
Coventry — £595 (+VAT)
- 29–30 Apr 2010
- 24–25 Jun 2010
- 22–23 Jul 2010
- 11–12 Nov 2010
Birmingham — £595 (+VAT)
- 15–16 Mar 2010
- 13–14 May 2010
- 24–25 May 2010
- 15–16 Jul 2010
- 13–14 Sep 2010
- 18–19 Nov 2010
Leicester — £595 (+VAT)
- 15–16 Apr 2010
- 12–13 Aug 2010
- 13–14 Dec 2010
Manchester — £595 (+VAT)
- 8–9 Apr 2010
- 7–8 Jun 2010
- 5–6 Aug 2010
- 14–15 Oct 2010
- 13–14 Dec 2010
Leeds — £595 (+VAT)
- 8–9 Apr 2010
- 15–16 Apr 2010
- 13–14 May 2010
- 3–4 Jun 2010
- 8–9 Jul 2010
- 5–6 Aug 2010
- 9–10 Aug 2010
- 16–17 Sep 2010
- 20–21 Sep 2010
- 7–8 Oct 2010
- 14–15 Oct 2010
- 18–19 Nov 2010
- 2–3 Dec 2010
- 13–14 Dec 2010
Sunderland — £595 (+VAT)
- 8–9 Jul 2010
- 4–5 Nov 2010
Edinburgh — £595 (+VAT)
- 14–15 Apr 2010
- 10–11 Jun 2010
- 12–13 Jul 2010
- 9–10 Aug 2010
- 14–15 Oct 2010
- 2–3 Dec 2010
Glasgow — £595 (+VAT)
- 6–7 May 2010
- 8–9 Jul 2010
- 16–17 Sep 2010
- 22–23 Nov 2010
ITIL V3 Lifecycle Certificate in Continual Service Improvement, three days (course outline)
London — £995 (+VAT)
- 26–28 Apr 2010
- 4–6 May 2010
- 24–26 May 2010
- 26–28 May 2010
- 21–23 Jun 2010
- 28–30 Jun 2010
- 19–21 Jul 2010
- 26–28 Jul 2010
- 23–25 Aug 2010
- 13–15 Sep 2010
- 27–29 Sep 2010
- 25–27 Oct 2010
- 1–3 Nov 2010
- 29 Nov–1 Dec 2010
- 20–22 Dec 2010
Exeter — £995 (+VAT)
- 19–21 May 2010
Wokingham — £995 (+VAT)
- 21–23 Jun 2010
- 11–13 Oct 2010
Warwick — £995 (+VAT)
- 15–17 Mar 2010
Coventry — £995 (+VAT)
- 23–25 Aug 2010
Birmingham — £995 (+VAT)
- 12–14 May 2010
- 6–8 Sep 2010
Leicester — £995 (+VAT)
- 2–4 Jun 2010
Manchester — £995 (+VAT)
- 21–23 Jun 2010
- 6–8 Sep 2010
Leeds — £995 (+VAT)
- 7–9 Jun 2010
- 16–18 Jun 2010
- 6–8 Dec 2010
- 20–22 Dec 2010
Sunderland — £995 (+VAT)
- 30 Mar–1 Apr 2010
Edinburgh — £995 (+VAT)
- 10–12 May 2010
- 11–13 Oct 2010
Glasgow — £995 (+VAT)
- 12–14 Jul 2010
ITIL V3 Lifecycle Certificate in Service Design, three days (course outline)
London — £995 (+VAT)
- 15–17 Mar 2010
- 7–9 Apr 2010
- 12–14 Apr 2010
- 10–12 May 2010
- 7–9 Jun 2010
- 23–25 Jun 2010
- 28–30 Jun 2010
- 12–14 Jul 2010
- 9–11 Aug 2010
- 31 Aug–2 Sep 2010
- 6–8 Sep 2010
- 11–13 Oct 2010
- 18–20 Oct 2010
- 20–22 Oct 2010
- 8–10 Nov 2010
- 8–10 Dec 2010
- 15–17 Dec 2010
Exeter — £995 (+VAT)
- 22–24 Sep 2010
Wokingham — £995 (+VAT)
- 17–19 May 2010
- 19–21 Jul 2010
- 15–17 Nov 2010
Bristol — £995 (+VAT)
- 21–23 Jun 2010
Coventry — £995 (+VAT)
- 7–9 Jun 2010
- 24–26 Nov 2010
Birmingham — £995 (+VAT)
- 19–21 May 2010
Leicester — £995 (+VAT)
- 14–16 Jun 2010
Manchester — £995 (+VAT)
- 10–12 May 2010
- 12–14 Jul 2010
- 1–3 Nov 2010
Leeds — £995 (+VAT)
- 21–23 Apr 2010
- 2–4 Aug 2010
- 16–18 Aug 2010
- 8–10 Dec 2010
Sunderland — £995 (+VAT)
- 14–16 Jul 2010
Edinburgh — £995 (+VAT)
- 26–28 Apr 2010
- 13–15 Sep 2010
ITIL V3 Lifecycle Certificate in Service Operations, three days (course outline)
London — £995 (+VAT)
- 15–17 Mar 2010
- 21–23 Apr 2010
- 28–30 Apr 2010
- 5–7 May 2010
- 17–19 May 2010
- 24–26 May 2010
- 23–25 Jun 2010
- 5–7 Jul 2010
- 19–21 Jul 2010
- 21–23 Jul 2010
- 18–20 Aug 2010
- 20–22 Sep 2010
- 27–29 Sep 2010
- 18–20 Oct 2010
- 22–24 Nov 2010
- 15–17 Dec 2010
Wokingham — £995 (+VAT)
- 22–24 Mar 2010
- 28–30 Jun 2010
- 1–3 Sep 2010
Bristol — £995 (+VAT)
- 5–7 May 2010
Warwick — £995 (+VAT)
- 12–14 Apr 2010
Birmingham — £995 (+VAT)
- 28–30 Jun 2010
Leicester — £995 (+VAT)
- 19–21 Jul 2010
Manchester — £995 (+VAT)
- 5–7 Jul 2010
Leeds — £995 (+VAT)
- 12–14 Apr 2010
- 5–7 Jul 2010
- 23–25 Aug 2010
- 4–6 Oct 2010
Sunderland — £995 (+VAT)
- 23–25 Jun 2010
Edinburgh — £995 (+VAT)
- 10–12 May 2010
- 12–14 Jul 2010
Glasgow — £995 (+VAT)
- 5–7 May 2010
ITIL V3 Lifecycle Certificate in Service Strategy, three days (course outline)
London — £995 (+VAT)
- 22–24 Mar 2010
- 7–9 Apr 2010
- 19–21 Apr 2010
- 5–7 May 2010
- 19–21 May 2010
- 2–4 Jun 2010
- 7–9 Jun 2010
- 5–7 Jul 2010
- 2–4 Aug 2010
- 1–3 Sep 2010
- 6–8 Sep 2010
- 13–15 Sep 2010
- 4–6 Oct 2010
- 11–13 Oct 2010
- 3–5 Nov 2010
- 10–12 Nov 2010
- 6–8 Dec 2010
Exeter — £995 (+VAT)
- 28–30 Jul 2010
Wokingham — £995 (+VAT)
- 14–16 Jul 2010
Milton Keynes — £995 (+VAT)
- 24–26 Aug 2010
Coventry — £995 (+VAT)
- 27–29 Sep 2010
Birmingham — £995 (+VAT)
- 12–14 May 2010
- 22–24 Sep 2010
Manchester — £995 (+VAT)
- 7–9 Jun 2010
- 19–21 Jul 2010
- 6–8 Dec 2010
Leeds — £995 (+VAT)
- 15–17 Mar 2010
- 6–8 Sep 2010
Sunderland — £995 (+VAT)
- 28–30 Jun 2010
Edinburgh — £995 (+VAT)
- 30 Jun–2 Jul 2010
- 3–5 Nov 2010
ITIL V3 Lifecycle Certificate in Service Transition, three days (course outline)
London — £995 (+VAT)
- 24–26 Mar 2010
- 19–21 Apr 2010
- 17–19 May 2010
- 24–26 May 2010
- 2–4 Jun 2010
- 14–16 Jun 2010
- 14–16 Jul 2010
- 4–6 Aug 2010
- 16–18 Aug 2010
- 13–15 Sep 2010
- 4–6 Oct 2010
- 13–15 Oct 2010
- 17–19 Nov 2010
- 6–8 Dec 2010
- 13–15 Dec 2010
Wokingham — £995 (+VAT)
- 10–12 May 2010
- 5–7 Jul 2010
- 4–6 Oct 2010
Bristol — £995 (+VAT)
- 5–7 Jul 2010
Milton Keynes — £995 (+VAT)
- 11–13 Oct 2010
Warwick — £995 (+VAT)
- 14–16 Jun 2010
Coventry — £995 (+VAT)
- 28–30 Apr 2010
Birmingham — £995 (+VAT)
- 4–6 May 2010
- 19–21 Jul 2010
Leicester — £995 (+VAT)
- 7–9 Jun 2010
Manchester — £995 (+VAT)
- 2–4 Aug 2010
Leeds — £995 (+VAT)
- 10–12 May 2010
- 14–16 Jul 2010
- 18–20 Oct 2010
- 1–3 Nov 2010
Sunderland — £995 (+VAT)
- 19–21 May 2010
Edinburgh — £995 (+VAT)
- 11–13 Aug 2010
Glasgow — £995 (+VAT)
- 28–30 Jun 2010
ITIL V3 Capability Certificate in Operational Support and Analysis, five days (course outline)
London — £1495 (+VAT)
- 15–19 Mar 2010
- 12–16 Apr 2010
- 19–23 Apr 2010
- 17–21 May 2010
- 7–11 Jun 2010
- 14–18 Jun 2010
- 12–16 Jul 2010
- 16–20 Aug 2010
- 13–17 Sep 2010
- 11–15 Oct 2010
- 18–22 Oct 2010
- 15–19 Nov 2010
- 6–10 Dec 2010
Wokingham — £1495 (+VAT)
- 15–19 Mar 2010
- 26–30 Jul 2010
- 13–17 Sep 2010
Bristol — £1495 (+VAT)
- 21–25 Jun 2010
Coventry — £1495 (+VAT)
- 2–6 Aug 2010
Manchester — £1495 (+VAT)
- 26–30 Apr 2010
- 5–9 Jul 2010
Leeds — £1495 (+VAT)
- 12–16 Apr 2010
- 24–28 May 2010
- 4–8 Oct 2010
- 22–26 Nov 2010
Sunderland — £1495 (+VAT)
- 24–28 May 2010
Edinburgh — £1495 (+VAT)
- 28 Jun–2 Jul 2010
ITIL V3 Capability Certificate in Planning, Protection and Optimisation, five days (course outline)
London — £1495 (+VAT)
- 19–23 Apr 2010
- 26–30 Apr 2010
- 10–14 May 2010
- 7–11 Jun 2010
- 28 Jun–2 Jul 2010
- 5–9 Jul 2010
- 12–16 Jul 2010
- 19–23 Jul 2010
- 9–13 Aug 2010
- 6–10 Sep 2010
- 4–8 Oct 2010
- 25–29 Oct 2010
- 8–12 Nov 2010
Wokingham — £1495 (+VAT)
- 7–11 Jun 2010
- 13–17 Sep 2010
- 6–10 Dec 2010
Coventry — £1495 (+VAT)
- 24–28 May 2010
- 22–26 Nov 2010
Birmingham — £1495 (+VAT)
- 9–13 Aug 2010
Manchester — £1495 (+VAT)
- 26–30 Apr 2010
- 4–8 Oct 2010
Leeds — £1495 (+VAT)
- 19–23 Apr 2010
- 5–9 Jul 2010
- 23–27 Aug 2010
Edinburgh — £1495 (+VAT)
- 1–5 Nov 2010
Glasgow — £1495 (+VAT)
- 17–21 May 2010
ITIL V3 Capability Certificate in Release, Control and Validation, five days (course outline)
London — £1495 (+VAT)
- 22–26 Mar 2010
- 26–30 Apr 2010
- 10–14 May 2010
- 24–28 May 2010
- 14–18 Jun 2010
- 21–25 Jun 2010
- 28 Jun–2 Jul 2010
- 26–30 Jul 2010
- 23–27 Aug 2010
- 6–10 Sep 2010
- 20–24 Sep 2010
- 4–8 Oct 2010
- 25–29 Oct 2010
- 22–26 Nov 2010
Wokingham — £1495 (+VAT)
- 12–16 Apr 2010
- 2–6 Aug 2010
- 13–17 Dec 2010
Swindon — £1495 (+VAT)
- 22–26 Mar 2010
Coventry — £1495 (+VAT)
- 12–16 Jul 2010
Birmingham — £1495 (+VAT)
- 12–16 Apr 2010
Chesterfield — £1495 (+VAT)
- 6–10 Sep 2010
Manchester — £1495 (+VAT)
- 10–14 May 2010
- 28 Jun–2 Jul 2010
- 1–5 Nov 2010
Leeds — £1495 (+VAT)
- 26–30 Apr 2010
- 21–25 Jun 2010
- 27 Sep–1 Oct 2010
Sunderland — £1495 (+VAT)
- 24–28 May 2010
Edinburgh — £1495 (+VAT)
- 24–28 May 2010
- 18–22 Oct 2010
Aberdeen — £1495 (+VAT)
- 24–28 May 2010
ITIL V3 Capability Certificate in Service Offerings and Agreement, five days (course outline)
London — £1495 (+VAT)
- 22–26 Mar 2010
- 12–16 Apr 2010
- 10–14 May 2010
- 7–11 Jun 2010
- 19–23 Jul 2010
- 2–6 Aug 2010
- 22–26 Nov 2010
Exeter — £1495 (+VAT)
- 19–23 Apr 2010
Wokingham — £1495 (+VAT)
- 24–28 May 2010
- 27 Sep–1 Oct 2010
Bristol — £1495 (+VAT)
- 5–9 Jul 2010
Coventry — £1495 (+VAT)
- 12–16 Apr 2010
- 6–10 Dec 2010
Warwick — £1495 (+VAT)
- 17–21 May 2010
Manchester — £1495 (+VAT)
- 7–11 Jun 2010
- 6–10 Dec 2010
Leeds — £1495 (+VAT)
- 2–6 Aug 2010
- 6–10 Sep 2010
Sunderland — £1495 (+VAT)
- 26–30 Apr 2010
Glasgow — £1495 (+VAT)
- 6–10 Sep 2010
ITIL Managers Bridging from Version 1/2 to Version 3 Diploma, five days (course outline)
London — £1395 (+VAT)
- 15–19 Mar 2010
- 19–23 Apr 2010
- 10–14 May 2010
- 17–21 May 2010
- 7–11 Jun 2010
- 21–25 Jun 2010
- 5–9 Jul 2010
- 12–16 Jul 2010
- 19–23 Jul 2010
- 2–6 Aug 2010
- 16–20 Aug 2010
- 6–10 Sep 2010
- 4–8 Oct 2010
- 1–5 Nov 2010
- 22–26 Nov 2010
- 13–17 Dec 2010
- 20–24 Dec 2010
Manchester — £1395 (+VAT)
- 22–26 Mar 2010
- 12–16 Apr 2010
- 17–21 May 2010
- 12–16 Jul 2010
- 19–23 Jul 2010
- 2–6 Aug 2010
- 20–24 Sep 2010
- 15–19 Nov 2010
- 6–10 Dec 2010
Wokingham — £1395 (+VAT)
- 12–16 Apr 2010
- 23–27 Aug 2010
Bristol — £1395 (+VAT)
- 12–16 Apr 2010
- 14–18 Jun 2010
- 9–13 Aug 2010
- 11–15 Oct 2010
- 6–10 Dec 2010
Swindon — £1395 (+VAT)
- 15–19 Mar 2010
- 10–14 May 2010
- 12–16 Jul 2010
- 13–17 Sep 2010
- 8–12 Nov 2010
Warwick — £1395 (+VAT)
- 26–30 Apr 2010
- 10–14 May 2010
- 14–18 Jun 2010
- 12–16 Jul 2010
- 9–13 Aug 2010
- 13–17 Sep 2010
- 11–15 Oct 2010
- 8–12 Nov 2010
- 29 Nov–3 Dec 2010
Coventry — £1395 (+VAT)
- 19–23 Apr 2010
Birmingham — £1395 (+VAT)
- 10–14 May 2010
- 14–18 Jun 2010
- 18–22 Oct 2010
Telford — £1395 (+VAT)
- 21–25 Jun 2010
Leeds — £1395 (+VAT)
- 7–11 Jun 2010
- 14–18 Jun 2010
- 21–25 Jun 2010
- 4–8 Oct 2010
- 11–15 Oct 2010
- 15–19 Nov 2010
Sunderland — £1395 (+VAT)
- 19–23 Apr 2010
- 23–27 Aug 2010
- 6–10 Dec 2010
Edinburgh — £1395 (+VAT)
- 24–28 May 2010
- 20–24 Sep 2010
Glasgow — £1395 (+VAT)
- 22–26 Mar 2010
- 26–30 Jul 2010
- 15–19 Nov 2010
ITIL V3 Managing Across the Lifecycle, five days (course outline)
London — £1645 (+VAT)
- 22–26 Mar 2010
- 12–16 Apr 2010
- 10–14 May 2010
- 17–21 May 2010
- 7–11 Jun 2010
- 5–9 Jul 2010
- 26–30 Jul 2010
- 9–13 Aug 2010
- 13–17 Sep 2010
- 11–15 Oct 2010
- 15–19 Nov 2010
- 6–10 Dec 2010
Wokingham — £1645 (+VAT)
- 26–30 Apr 2010
- 20–24 Sep 2010
Bristol — £1645 (+VAT)
- 24–28 May 2010
- 22–26 Nov 2010
Birmingham — £1645 (+VAT)
- 26–30 Jul 2010
Manchester — £1645 (+VAT)
- 1–5 Nov 2010
Leeds — £1645 (+VAT)
- 7–11 Jun 2010
- 9–13 Aug 2010
Sunderland — £1645 (+VAT)
- 9–13 Aug 2010
- 15–19 Nov 2010
ITIL V3 Foundation Certificate in IT Service Management Plus, five days (course outline)
London — £1850 (+VAT)
- 19–23 Apr 2010
- 14–18 Jun 2010
- 16–20 Aug 2010
- 18–22 Oct 2010
- 13–17 Dec 2010
