ITIL® Lifecycle Certificate in Service Design — A 3 day course

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Retired Course; no longer available

Synopsis

This course is no longer available from GBdirect.


* ITIL® is a registered trade mark of AXELOS Limited.

The ITIL® Lifecycle Certificate in Service Design (SD) training course is one of the five courses that fit into the lifecycle stream for ITIL® Intermediate certification.

This ITIL® certification course is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the Service Management lifecycle.

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

Objectives

The objectives of completing this module are:

Contents

The course also covers the managerial and supervisory aspects of the processes covered in Service Design:

Schedule

This course has been retired and is no longer available.

Suitable For

The objectives of completing this module are:

Prerequisites

Before attending this course, students must have:

Please note: Delegates are required to complete 21 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the ITIL® Foundation level material as you will need this knowledge for the course you will be attending.

Examination

The course forms part of the ITIL® qualification programme. This course is worth 3 ITIL® Expert Credits. The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark will be 70% or more.

The exam is included in the course and taken on the last day.