ITIL® Lifecycle Certificate in Service Strategy — A 3 day course

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Retired Course; no longer available

Synopsis

This course is no longer available from GBdirect.

The ITIL® Lifecycle Certificate in Service Strategy (SS) training course is one of the five modules that fit into the lifecycle stream for ITIL® Intermediate certification.

This ITIL® certification course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.

Delegates will gain competencies in the following elements of Service Strategy:

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

Objectives

The objectives of completing this module are:

Contents

Topics covered include:

The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Strategy stage:

Schedule

This course has been retired and is no longer available.

Suitable For

This is course is intended for:

Prerequisites

Before attending this course, students must have:

Please note: Delegates are required to complete 21 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the ITIL® Foundation level material as you will need this knowledge for the course you will be attending.

Examination

The course forms part of the ITIL® qualification programme. This course is worth 3 ITIL® Expert Credits. The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark will be 70% or more.

The exam is included in the course and taken on the last day.


* ITIL® is a registered trade mark of AXELOS Limited.