ITIL® Lifecycle Certificate in Service Strategy — A 3 day course

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Synopsis

This course is no longer available from GBdirect.

The ITIL® Lifecycle Certificate in Service Strategy (SS) training course is one of the five modules that fit into the lifecycle stream for ITIL® Intermediate certification.

This ITIL® certification course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.

Delegates will gain competencies in the following elements of Service Strategy:

• Service Strategy Principles
• Defining Services and Market Spaces
• Conducting Strategic Assessments
• Financial Management
• Service Portfolio Management
• Managing Demand
• Driving Strategy Through the Service Lifecycle
• Understanding Critical Success Factors and Risks

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

Objectives

The objectives of completing this module are:

• To obtain knowledge on ITIL® concepts and terminology
• To look at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Strategy
• To look at strategic planning, execution and control within a service-based business model, to enable an understanding of the concepts, processes, functions and activities involved in Service Strategy
• Describe strategic perspectives, plans, positions and patterns as applied to service management and IT
• Prepare delegates for the ITIL® Lifecycle examination in Service Strategy

Contents

Topics covered include:

• The main principles and objectives of Service Strategy
• Core concepts and practices in Strategy and organisations applied to Service Management and IT
• Defining Services and Market Space
• Conducting Strategic Analysis
• Driving Strategy through the Service Lifecycle stages and interfaces to Strategy
• Challenges, Critical Success Factors and Risks
• Technology considerations related to Service Strategy
• The activities commonly performed in the Service Strategy arena
• Assessing Critical Success Factors and Managing Risk in Service Strategy

The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Strategy stage:

• Financial Management
• Service Portfolio Management
• Demand Management

Schedule

Suitable For

This is course is intended for:

• IT professionals working in roles associated with strategic planning
• Individuals in leadership roles that are engaged in managing and coordinating activities within the Service Lifecycle and who are responsible for integrating these activities into a strategic framework
• Individuals who have attained the ITIL® Foundation certificate in Service Management, and who wish to advance to higher level ITIL® certifications
• Individuals who require a practical understanding of the Service Strategy processes and how they may be used to enhance the quality of IT service within an organisation

Prerequisites

Before attending this course, students must have:

• ITIL® Foundation Certificate or ITIL® V2 Foundation plus Bridging Certificate
• It is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years

Please note: Delegates are required to complete 21 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the ITIL® Foundation level material as you will need this knowledge for the course you will be attending.

Examination

The course forms part of the ITIL® qualification programme. This course is worth 3 ITIL® Expert Credits. The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark will be 70% or more.

The exam is included in the course and taken on the last day.