ITIL® Managers Bridging Course from Versions 1/2 to Version 3 Diploma — A 5-Day Course

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Course Description

Please note that this course has been retired and is no longer available. Please see the ITIL page for courses currently available in this subject area.

This ITIL® Managers Certificate in IT Service Management Bridging Course to the ITIL V3 Diploma in IT Service Management gives candidates a fast track route to the new ITIL Version 3 Diploma. This Five Day Course provides a complement to training from previous ITIL versions, and is designed for holders of existing ITIL Managers Certificates.

The aim of the course is to highlight the new topics in ITIL version 3 and the main differences from earlier ITIL Versions. Managers will gain a strong understanding of the enhancements to ITIL best practice brought about through the version 3 refresh.

This course is aimed at existing holders of the ITIL Managers Certificate in IT Service Management from earlier ITIL versions who wish to obtain an overview of the new content of ITIL V3 and achieve the ITIL Diploma in IT Service Management.

Course Objectives

This course is accredited by, and follows the syllabus specified by the APM Group and will provide candidates with knowledge and understanding of:

The main focus of the Bridging course will be the new content of the IT Infrastructure Library (ITIL), which covers the five core volumes that provide an end-to-end view of IT and its integration with business strategy. It will also provide an overview of the main differences on topics known from earlier ITIL versions and in doing so to prepare delegates for the ITIL v3 Manager's Bridging exam.

Intended Audience

This course is aimed at:


This is a 90 minute closed book, Twenty (20) question Scenario-based, complex multiplechoice examination consisting of 10 Scenarios with 2 questions on each. The pass Mark is 80% (16/20). This module counts as 5 credits towards the ITIL Expert Certification. The exam is included in the course and is taken on the final day.

Course Prerequisites

This qualification is ONLY available to candidates who already hold the Manager's Certificate in IT Service Management or sufficient V2 Practitioner credits. There is mandatory accredited course attendance for this examination. Candidates are expected to be familiar with the content of the five ITIL Service Lifecycle Core publications.

You need to bring to the course with you proof of having gained your Manager's Certificate for a previous version of ITIL (either the certificate number or the certificate itself). If you cannot provide this proof you may join the course but you will be unable to sit the exam. This is a requirement of ISEB.


This course has been retired and is no longer available.

Course Outline


Service Management as a Practice

The Service Lifecycle

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

Technology and Architecture

* ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Accredited ITIL training is provided by APMG-International Accredited Training Organisations.